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Client Support Technician (Government)

Panama City, Florida

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Pursue a career and your calling.

"The similarities between military and AT&T culture are centered around morals..."

Chris S. — EVP, Technology Operations

"There are a lot of veterans here and it is a very supportive and positive environment just like the military. There is also a strong emphasis on ethics here similar to the military."

Government

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AT&T Government Solutions

Giving our nation powerful possibilities.

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What you can do in Government Solutions

Find out how you can keep our nation safe.

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Connecting first responders

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Government support at AT&T

Stand proud as we help connect the United States government.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the   Department of Defense .  We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our Defense Team supports our Nation’s warfighters, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of military operations.

AT&T has an opening for Client Support Technician, who will provide commercial communication and IT solutions to as-a-service customers.

Required Clearance:  Must have a Secret clearance and be eligible for a Top Secret

Required Qualifications:

  • Resolve customers’ administrative and technical communications problems.
  • Perform the installation of equipment, connection of peripherals and the installing/deleting of client level software and ensure all documentation is IAW Air Force/DoD policies, guidance and directives.
  • Provide soft application assistance.
  • Implement client workstation software patches, security fixes and service releases according to local Network Operations Center (NOC)/Network Control Center (NCC) instructions. Manage and establish network user accounts.
  • Perform voice, data, video account creation and deletion, and modification service to installation users.
  • Perform client-level information technology support function, voice network and Personal Wireless Communication Systems (PWCS).
  • Manage hardware and software Controlled Cryptographic Information (CCI).
  • Perform configuration, management and troubleshooting.
  • Provide service to end-users for operation, restoration and configuration of information systems.
  • Implement installation and maintenance functions associated with edge device systems such as key and intercom systems, copper core and fiber-optic intra-building wiring, fiber-optic end equipment, modems and associated hardware.
  • Track, distribute, maintain, train and replace all mobile devices for Air Force and DoD. Mobile device distribution should be limited IAW local policy and funding.
  • Provide the maximum mobile device support possible to Air Force/DoD customers for mobile device services based on different levels of service and prioritization within the levels of service.
  • IAT (Level II) certified as defined by DoD 8570.01-M.
  • 3-5  years of experience or equivalent combination of training; certifications; work and/or military experience.

Desired Qualifications:

Bachelor’s Degree in Computer Science, a related field or equivalent experience; or equivalent combination of training; certifications; work and/or military experience

Ready to join our team?  Apply today!





Job ID 2143537 Date posted 07/28/2021
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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