At AT&T we’re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improve lives and allow millions to share the stories and experiences that matter. Our Corporate teams are fueled by innovation and a desire to connect the world in meaningful ways. Join our team and bring your bold ideas, supporting and transforming our business across areas like marketing, finance and more.

As a Senior Customer Experience Strategist, you’ll collaborate with a senior strategist optimizing our client experiences for the strategic Mid-Market Business segment. You’ll focus on developing customer journey maps, conducting end-to-end gap analysis and measurement, change management and strategy alignment. Additionally, you’ll co-lead experience-design workshops and assist in primary and secondary research, gathering valuable consumer insights to help formulate and recommend solutions that will enhance the consumer’s journey.

Responsibilities:

• Assist in primary and secondary research to understand the customer experience and synthesize to land on actionable insights.
• Develop artifacts that tell the story of the customer experience such as storyboards, customer journey maps, personas, and service blueprints.
• Socializes the North Star vision of the customer experience throughout the organization.
• Builds relationships and partnerships with internal stakeholders.

Qualifications:

• 2-5 years experience in CX design, Service Design or Experience design
• Ability to manage workflow independently and work through ambiguity
• Knowledge of CX best practices, Human-Centered Design, and workshop facilitation
• Bachelors degree in Service Design preferred.

This is a work from home position that can be located anywhere in the United States. #virtualwork #virtualjob

A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions. With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.