Customer Service Representative Sales at AT&T in Orlando
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Seal The Deal To Your Success. Image: Call center male employee talking on headset

Customer Service Representative Sales

Orlando, Florida

Call Center Roles

As a Representative in a Credit & Collections Call Center, you’ll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need – while also delivering a best-in-class experience.

As a Customer Service Representative, you’ll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. You’ll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.

As a Representative in a Loyalty Call Center, you’ll use an empathetic ear to deliver strong conflict resolution and relationship building skills to retain our valued customers. You will use your talents to offer customized solutions and transform a frustrated exchange to a best-in-class customer experience.

As a Representative in a Sales Call Center, you’ll take the lead at the front-line of our company by identifying sales opportunities and offering customized solutions – all while providing excellent service for millions of customers. Your expert recommendations will ensure customers get the most out of the technology they love.

As a Representative in a Technology Support Call Center, you’ll know your way around the technical landscape. Get ready to deliver best-in-class service while helping customers get the most out of the technology they love. A positive attitude and a desire to stay up-to-date on the latest devices and technology will prepare you to provide innovative solutions to meet customer’s needs.

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  • Calm under pressure
  • Competitive, persuasive, motivated and sales driven
  • Patient and understanding
  • Have in-depth product understanding
  • Have a positive attitude
  • Attend 4-6 weeks worth of training
  • Be flexible with schedule based on business demand (may require nights & weekends)
  • Sell AT&T products and services
  • Always put customers first
  • Preferably 6 months to 1 year of customer service/sales work experience
  • Familiarity with Windows computers
  • An ability to deliver regular and reliable
    attendance (you’re important to our customers!)

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COVID-19

The safety of our applicants and employees is one of our top priorities. We provide personal protection protocols and equipment. We’re working to keep everyone safe, so we can keep our customers connected.

Learn More about how we are keeping everyone safe.

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Responsibilities

Customer Service Representative Sales

Orlando, Florida

Answer your calling and take the lead at our company. As a member of our Call Center team, you’ll work at the center of the action and redefine how our customers engage with the latest product offerings, media and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.

As an Inbound Call Center Sales Representative, you’ll identify sales opportunities and offer customized solutions to customers. Success in this role will require a motivated, competitive mindset as you’ll consistently work to meet sales quotas and services objectives. You’ll need to exhibit calm under pressure and be persuasive and sales-driven. With each inbound call, you’ll work to cultivate a positive customer relationship; utilizing proven sales and saves techniques to maintain customer loyalty and sell products. You may interact with frustrated customers and be tasked with lowering their resistance and even saving customers that are calling to disconnect their services.

You may also be required to:

• Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.
• Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing.
• Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.
• Proactively engage T3 support (network and IT) to address & resolve issues.
• Remain proficient in all billing, rate plan and feature matters.

We prefer that you have:

• 6 months to 1 year of customer service/sales work experience
• Familiarity with Windows computers
• An ability to deliver regular and reliable attendance

So, what’s in it for you?

In addition to the hourly wage, representatives can make up to 100% of their $1k/monthly target incentive. We also offer a competitive compensation package. This role starts at $15.3125 - $17.05 per hour.

You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:

• AT&T internet & fiber
• AT&T phone (formerly U-verse Voice)
• DIRECTV (including Free HBO & NFL Sunday Ticket) or U-verse TV

We’ll also provide 4-6 weeks of training on the latest technology, devices and our entire lineup of products, services and promotions. You’ll have everything needed to hit the ground running.

There’s no better time than now to dial into a career with AT&T. If you’re ready to join our team, let’s talk! Apply today.






Job ID 2120247
Date posted 04/13/2021

Hard work earns you perks

We believe in taking care of our team. Our awesome perks are just one way we show it. In school? You just might be eligible for tuition reimbursement. Planning a trip? We offer paid time off. And that's all on top of our 401(k) plan and medical and dental coverage.

Base Pay + Commission

With paid training, we’ll fill you in on everything you need to know before you start – and throughout your career.

Find some you time

Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.

Graduate to what’s next

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Know you’re covered

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Party every (pay) day

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Save on swag

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services – plus other awesome items, like tickets to live events.

Stuff Your Piggy Bank

When the day comes that you get some much needed R&R (not that you'd ever want to leave #LifeAtATT) you'll know your future is set with the AT&T Retirement Savings Plan (ARSP).

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Applicant experience

Want to know what to expect? Here’s a breakdown of the typical application process.

  • Stay updated on your status. Timing varies, so log in to see where we are.
  • You may have to pass an assessment before moving on to the next step.
  • If you don’t pass on your first attempt, you’ll be eligible to retake your assessments after 6 months.
  • Your interview may be online. Make sure you have a strong connection and dress professionally.
  • Review this page and make sure this role is what you would expect

  • Complete the assessment

  • Phone interview

  • In-person interview and role-play

  • Conditional job offer

  • Complete the background check

  • Congratulations and welcome to AT&T!

Completing your assessment

  • See if you're a fit by taking the required assessment

  • Test your decision making and memory skills with a quick exam

  • Keep an eye on your inbox - we'll be in touch about the next step

Want an idea of what will be on the assessment? You can prepare by taking a look at our study guides here

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