Customer Service Representative Sales at AT&T Careers - AT&T Careers
Skip to Main Content

Your future is calling.

Customer Service Sales Representative

Customer Service Representative Sales

Orlando, Florida

Overview

Career level:
Entry
Intermediate (1-2 years of experience)
Advanced

Listen closely – because this is a pretty big deal. When you start in one of our Call Center Sales Representative roles, you’ll grow a career by connecting with our consumer and business customers. So, dial in on a position where you solve problems, make sales and get ahead at a global company.

Back to Job Navigation (Overview)

Ideal candidate

  • Have advanced computer skills
  • Have sales experience, either retail, technology or entertainment sales
  • Have experience building relationships with customers
  • Be familiar with sales contracts

What makes a successful Call Center Sales Representative?

  • Knowledge of products and services
  • Clear and effective communication
  • Adaptability - every call is different
  • Calm under pressure
  • Persuasion skills

Back to Job Navigation (Ideal Candidate)

Start here. Go anywhere.

A role with us opens to endless possibilities for your career. See what we mean below:

Customer Service Sales Representative Career Path

Back to Job Navigation (Career advancement)

A day in the life

Speech bubbles A day in the life

This role will have you interacting with either consumers or small business customers.

You’ll sell them our latest products and services while also solving basic problems like forgotten passwords and troubleshooting.

For each deal, you’ll oversee the signing of a sales contract.

Back to Job Navigation (A day in the life)

Customer Service Representative Sales

Orlando, Florida

Take the lead at the front line of our company. You’ll offer customized solutions, identify sales opportunities and provide service for millions of customers – one at a time. Be a part of an award-winning team that passionately cares about customers. Your expert recommendations will ensure customers get the most out of the technology they love.

What does it take to deliver best-in-class service and technology? Excellent communication skills, professionalism and a desire to close the deal on sales. You’ll handle customer service calls ranging from billing and payments to plan changes and upgrades. While you offer solutions and resolve issues, you’ll work to transition each call to a sales opportunity; working to meet daily and monthly sales goals. Your consultative approach to customers’ needs will deliver personalized recommendations of AT&T products and services. 

What’s in it for you? We’ll provide on-the-job paid training and resources in a supportive environment that encourages your professional growth. Customer Service Representatives start between $10.51 and $16.48 per hour depending on your relevant work experience and education.


Do you have prior customer service/sales experience or a college degree? If so, you may be eligible for higher pay.

You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:

  • AT&T internet & fiber
  • AT&T phone (formerly U-verse Voice)
  • DIRECTV (including Free HBO & NFL Sunday Ticket), DIRECTV NOW or U-verse TV

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re 18 years or older, let’s talk.




Job ID 1940918
Date posted 08/09/2019

Applicant Experience

Want to know what to expect? Here’s a breakdown of the typical application process.

  • Check your status regularly. Timing varies, so log in to see where we are.
  • You may have to pass an assessment before moving on to the next step.
  • If you don’t pass on your first attempt, you’ll be eligible to retake your assessments after 6 months.
  • Your interview may be online. Make sure you have a strong connection and dress professionally.
  • Watch this video to see what the job’s really like

  • Complete the assessment

  • Phone Interview

  • In-person interview

  • Conditional job offer

  • Drug screening and background check

  • Congratulations and welcome to AT&T!

Completing your assessment

  • See if you're a fit by taking the required assessment

  • Test your decision making and memory skills with a quick exam

  • Keep an eye on your inbox - we'll be in touch about the next step

Want an idea of what will be on the assessment? You can prepare by taking a look at our study guides:

A Solid Company to work for

Pros

Great Health Benefits, 401K match, incentives and commission, great perks like discounts on their services to employees.

Cons

Work life balance could be a challenge sometimes. Moving up can take some time, you may need to network more to move forward with a great career.

Former Employee - Sales Consultant, Retention Specialist in Homestead, FL
  • One Star Rating
  • Two Star Rating
  • Three Star Rating
  • Four Star Rating
  • Five Star Rating
Glassdoor

Perks

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

  • Party every (pay) day

    Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

  • Save on swag

    Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services – plus other awesome items, like tickets to live events.

  • Get some “you” time

    Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.

  • Upgrade your skill set

    You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

  • Graduate to what’s next

    Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

  • Stuff your piggy bank

    When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

  • Know you’re covered

    Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

LifeAtATT

This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.

Back to top