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Manager-Billing Ops

Orange Park, Florida

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At AT&T we’re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improve lives and allow millions to share the stories and experiences that matter. Our Corporate teams are fueled by innovation and a desire to connect the world in meaningful ways. Join our team and bring your bold ideas, supporting and transforming our business across areas like marketing, finance and more. 

As a Manager of Billing Operations, you’ll be responsible for supervising representatives and the customer billing process to maximize its effectiveness and accuracy. You’ll oversee billing inquiries and dispute resolutions as well as play a key role in impacting customer satisfaction for global billing customers. Your supervision of billing operations will include everything from general billing operations, customer satisfaction analysis, policy compliance and systems to  methods, procedures, contract implementation and more! 

Key Responsibilities:
•    Typically supervise bargained and/or analyst level employees
•    Exercise judgment within broadly defined practices and policies when selecting methods, techniques and evaluation criterion for obtaining results
•    Demonstrate leadership by assigning work and resolving problems
•    Perform all personnel management activities for members of your team including training, performance evaluation, quality reviews, audits, attendance management, etc. 
•    Encourage professional development through job assignments and training
•    Influence decisions regarding the hiring, firing, disciplinary action, promotional activity and pay decisions for team members 

•    Typically requires 3-5 years of telecom or supervisory and/or call center management experience
•    Proficient in Microsoft Office: Word, Excel, Outlook 
•    Basic knowledge of Power BI preferred
•    Typically high school diploma or GED preferred, specialized skill training or certification may be required
A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions. With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world. 

This position is located in Orange Park, FL.

Ready to join our team? Apply today!

Job ID 2204203 Date posted 01/14/2022
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