Skip to main content
Browser Warning

Enhance Your Experience Get a newer, better browser (it's free!)

Ready for an upgrade? A different browser will keep you connected to the full website experience – and protect you from security risks.

Close Search

Customer Service and Sales Call Center Representative- Hybrid

Ocean Springs, Mississippi

Apply Now

support

Join us and find endless ways to connect to our customers while moving the world forward.

Technology Support

Headset

As a Representative in a Technology Support Call Center, you’ll know your way around the technical landscape. Get ready to deliver best-in-class service while helping customers get the most out of the technology they love. A positive attitude and a desire to stay up-to-date on the latest devices and technology will prepare you to provide innovative solutions to meet customer’s needs.

Credit & Collections

Headset

As a Representative in a Credit & Collections Call Center, you’ll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need – while also delivering a best-in-class experience.

Customer Service

Headset

As a Customer Service Representative, you’ll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. You’ll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.

Loyalty (Retention)

Headset

As a Representative in a Loyalty Call Center, you’ll use an empathetic ear to deliver strong conflict resolution and relationship building skills to retain our valued customers. You will use your talents to offer customized solutions and transform a frustrated exchange to a best-in-class customer experience.

Sales

Headset

As a Representative in a Sales Call Center, you’ll take the lead at the front-line of our company by identifying sales opportunities and offering customized solutions — all while providing excellent service for millions of customers. Your expert recommendations will ensure customers get the most out of the technology they love.

Technology Support

Credit & Collections Representative

Customer Service

Loyalty (Retention)

Sales

Call Center

Use your customer service skills to give people the power to connect.

Call Center

Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.

Female employee with headset on and smiling

You Are

  • Calm under pressure
  • Have a solution-oriented mindset
  • Tech savvy and open to learning about new tech
  • A clear and effective communicator
  • Able to maintain a positive mindset
Male employee with headset on and smiling

You're
Ready To

  • Attend 6-8 weeks worth of training
  • Be flexible with schedule based on business demand
  • Sell AT&T products and services with enthusiasm and persuasion
  • Always put customers first
Male employee with headset on looking at a smartphone

You'll Bring

  • A high school diploma or have earned your GED
  • At least one year of customer service/sales work experience
  • Familiarity with Windows computers
Female employee with headset on and smiling

You Are

Male employee with headset on and smiling

You're Ready To

Male employee with headset on looking at a smartphone

You'll Bring

Job Overview

Job Description:

Don’t miss this opportunity to jumpstart your

sales career. Come interview with us in-person

at our upcoming open recruiting session in the

Ocean Springs, MS area on July 17th!

Come ready to meet the AT&T Sales

Management Team and learn all about a career

with #LifeAtATT!

Join us at our AT&T Call Center:

3051 Bienville Rd, Ocean Springs, MS 39564

Date: Wednesday, July 17th

Time: 10am-3pm

To save time, please apply and complete testing ahead of time.

This job reports to our (3051 Bienville Rd Flr 1, Ocean Springs, MS 39564) location. If considered, you must be able to report to this location.

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! 

This is your opportunity to be the voice of AT&T – a global leader in communications and technology, working from home! As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, you’ll help our customers stay connected to what matters the most.

How you’ll make an impact:

In this multi-faceted role, you’ll be trained to address a broad range of customer service call types including, collections, retention, sales channel coordination, billing and adjustments and advanced technical support. You’ll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and to ultimately deliver an outstanding customer experience.

What your day-to-day will look like:

· You’ll instill confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of AT&T’s products and services to effectively service and retain customers.

· You’ll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T’s products and services.

· You’ll also engage Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution.

· With your key knowledge, you’ll handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.

· You'll use your problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements. You'll need to keep up with changes to technology and applications, so you can provide the best resolution for the customer.

· Get customers up and running with the latest products and services such as air cards, USB devices, as well as AT&T-provided software & applications.

· In this full-time Hybrid position (40 hours/week) you’ll be working in center 3-4 days weekly and remotely from home 1-2 days weekly. You’ll work a set schedule including breaks, lunches and

scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.

What you can look forward to:

· Paid training you’ll complete from in-center and home, and additional resources to support you.

Our Premier Service Consultants earn between [$640.00 - $732.50] + up to $3,000 in commissions monthly if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

· Medical/Dental/Vision coverage

· 401(k) plan

· Tuition reimbursement program

· Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

· Paid Parental Leave

· Paid Caregiver Leave

· Additional sick leave beyond what state and local law require may be available but is unprotected

· Adoption Reimbursement

· Disability Benefits (short term and long term)

· Life and Accidental Death Insurance

· Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

· Employee Assistance Programs (EAP)

· Extensive employee wellness programs

· Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

What we’re looking for:

· Call center or customer service experience.

· Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.

WFH Requirements:

· You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all of the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.)

· Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

· You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Want to learn more about our work from home roles? Watch this video.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you! Apply today! #Virtualjob #Virtualwork

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!

#connectourcustomers

Weekly Hours:

40

Time Type:

Regular

Location:

Ocean Springs, Mississippi

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.



Job ID R-27202 Date posted 06/21/2024
Apply Now

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

Wellness resources and incentives to help you prioritize your health and wellbeing and be your best self inside and outside of work.

Total Wellbeing

Applying?
Here’s what to expect.

  • Status updates

    Calendar Icon

    Stay updated on your status. Timing varies, so log in to see where we are.

  • Check email

    Email Icon

    Check your email regularly for any follow-ups.

  • Pass assessment

    Pen on Paper Icon

    You may have to pass an assessment before moving on to the next step.

  • First attempt

    Clock Icon

    If you don't pass on your first attempt, you'll be eligible to retake your assessments after 6 months.

  • Interview

    Hand Icon

    Your interview may be online. Make sure you have a strong connection and dress professionally.

One

Review this page and make sure this role is what you would expect

Two

Complete online application

Three
Complete the assessment

Want an idea of what will be on the assessment? You can prepare by taking a look at our study guides:

Call Center Virtual Job Tryout
Four

Interview – check your email for updates

Five

Conditional job offer

Six

Background check

Seven

Congratulation and welcome to AT&T!

Related Content

A Look Inside: Call Center Careers

We make a difference & and have fun while doing it.

Call Center Virtual Interview Tips

Hear from our expert recruiters.

A career path in our Call Centers

Start here. Go anywhere.

The one thing you need to know about AT&T

Spoiler alert: You're going to like the answer.

Female looking at her phone

Innovation

AT&T is a Modern Communications and Technology Company.

Female smiling with arms up

Diversity & Inclusion

It’s our people and partners who make the difference.

Crowd of people cheering at a concert

Events

Connecting you to Tech, Entertainment and Community Leaders.

Female smiling as she looks at something

#LifeAtAT&T blog

Stories and News from the People at AT&T.

Discover

Haven't found what you're looking for?

Sign up for job alerts, updates and more.

Interested InSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

  • Customer Service, Ocean Springs, Mississippi, United StatesRemove
  • Call Center, Ocean Springs, Mississippi, United StatesRemove

The values we live by.

  • Live True

    Do the right thing, no compromise.

  • Think Big

    Innovate and get there first.

  • Pursue Excellence

    In everything, every time.

  • Make a Difference

    Impact your world.

  • Stand for Equality

    Speak with your actions.

  • Be There

    When customers & colleagues need you most.

Back to top