Government Support Jobs
Keep the wheels of government turning 24/7. In a Government Support role, you’ll join a trusted team of experts who connect over 1,200 different agencies to serious security and mobility. Your work will help make the networks that our country runs on more protected, agile and effective. And with a wide range of opportunities (from Engineers to IT and Cyber Security), your continued growth can always be a top priority.
Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.
AT&T has an opening for a VTC Operator, Tier 1 – Developmental - VTC Operators serve as the interface with the customer for all aspects of video operations. They assist customers with the establishment of video teleconferences as well as perform first tier troubleshooting with VTC issues that may arise. These individuals typically work in a Video Operations Center.
VTC Operators at the Tier 1 level are required to have a thorough understanding of VTC operations and possess customer service skills.
Configure, operate, maintain, and troubleshoot Tandberg/Cisco & Polycom systems for video teleconferencing & multi-point meetings in classified and unclassified environments. Manage and operate Cisco & Polycom MCUs, Cisco VCS Controllers, Expressways, and Gatekeepers. They interface with customers at all levels and are required to be able to respond to customer issues courteously and efficiently.
**This position requires all personnel to work a rotating shift schedule. Shifts available include 6am-2pm, 2pm-10pm and 10pm-6am**
Required Skills, Experience, and Education: Candidate must have a total of 4 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 4 years of work history OR an Associate’s and 2 years, a Bachelors’ and 1 years, a Masters and 0 years or a PhD and 0 years of work history.
Must have one of the following certifications: Polycom, Tandberg, Cisco VTC Gateways, AMX, CompTIA A+, Security+
Required Clearance: TSSCI with Polygraph. (#polygraph)
**Work to be performed in Mclean, VA**
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws.
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
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I believe in AT&T and know they are at the edge of technology. The company believes in their people and offers all kinds of training to enable us to take on new jobs and to stay at the front of technology. The software defined network which we are building is the newest technology and AT&T has been involved since early 2000s. You have a great deal of autonomy at AT&T as long as you get the job done. You have the ability to do different jobs and to be challenged at all times.
I really have little negative to say about AT&T I have worked here for 35 years on March 23rd of 2016.Current Employee - PROFESSIONAL-NETWORK DESIGN ENGINEER+
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