Tier II Technician (Government) at AT&T Careers - AT&T Careers
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Keep the wheels of government turning 24/7. In a Government Support role, you’ll join a trusted team of experts who connect over 1,200 different agencies to serious security and mobility. Your work will help make the networks that our country runs on more protected, agile and effective. And with a wide range of opportunities (from Engineers to IT and Cyber Security), your continued growth can always be a top priority.

Tier II Technician (Government)

Oakton, Virginia

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AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.

AT&T has an opening for a Tier II Technician to provide 7x24x365 Tier II technical support for customer’s WAN and LAN networks. Position open for day shifts with ability to respond to out of hours events. Technicians will be responsible for monitoring, reporting and conducting Tier II repairs of the customer’s networks. Current networks are multi-vendor. Certifications on Cisco and Juniper products a plus. Technicians must have good verbal and writing skills.

Duties include but not limited to:
  • Communicate with customers, engineers and management during trouble resolution or escalation.
  • Coordinate network operations, maintenance, repairs, or upgrades.
  • Update database(s) and documentation as part of the repair effort.
  • Develop procedures for troubleshooting, tracking, and
  • reporting repair efforts.
  • Monitor and analyze network performance and data input/output reports to detect problems.
  • Participate in network technology upgrade or expansion projects, including monitoring of hardware and network services throughout the projects.
  • Communicate with Tier III engineers about products, to alert them to future needs, to resolve problems, or to address system maintenance issues.
  • Design, organize, and deliver product awareness, skills transfer, and product education sessions for new technicians.
  • Develop network-related documentation.
  • Use network tools to monitor and analyze network operations.
  • Perform basic logistics duties.
Required Skills, Experience, and Education: Candidate must have 7 years of experience that can be a combination of work history and education. This equates to a Doctorate degree and 0 years of experience, or Master’s degree and 1 year of experience, or Bachelor’s degree and 3 years of experience, or an Associate’s degree and 5 years of experience or a High School diploma and 7 years of experience. Must meet IAT II 8570 Certification Requirements.

Required Clearance:
Active TSSCI with Polygraph (#polygraph)

Desired: 8570 Certification.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws.

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


Job ID 1949445 Date posted 02/03/2020

AT&T a good place to be

Pros

I believe in AT&T and know they are at the edge of technology. The company believes in their people and offers all kinds of training to enable us to take on new jobs and to stay at the front of technology. The software defined network which we are building is the newest technology and AT&T has been involved since early 2000s. You have a great deal of autonomy at AT&T as long as you get the job done. You have the ability to do different jobs and to be challenged at all times.

Cons

I really have little negative to say about AT&T I have worked here for 35 years on March 23rd of 2016.

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