SLA/Performance Management Developer - Expert (Government) at AT&T Careers - AT&T Careers
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Keep the wheels of government turning 24/7. In a Government Support role, you’ll join a trusted team of experts who connect over 1,200 different agencies to serious security and mobility. Your work will help make the networks that our country runs on more protected, agile and effective. And with a wide range of opportunities (from Engineers to IT and Cyber Security), your continued growth can always be a top priority.

SLA/Performance Management Developer - Expert (Government)

Oakton, Virginia

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AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Intelligence Community. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.

AT&T has an opening for an SLA/Performance Management Developer - This position gathers requirements for, designs, implements, and documents performance dashboard tools for use by the program and also by the customer. (I've attached previous SLA Manager requirements to help flesh this out) Identify Trends: find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance - Create models to summarize understanding of how data relates to underlying network performance. - Guides system development and implementation planning through assessment and measurement of outcomes related to system integration and test plans.

Interacts with the customer regarding Systems Engineering technical considerations and for associated problems, issues or conflicts. This position focuses on the Improvement of Service quality, SLA Measurement & Reporting, Root Cause Analysis and Improvement, Training, Quality Assurance & Control, Auditing and Risk Management.

Required Skills, Experience, and Education: Candidate must have a total of 10 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 10 years of work history OR an Associate’s and 8 years, a Bachelors’ and 6 years, a Masters and 4 years or a PhD and 0 years of work history.

Recent experience in a data centric operations environment utilizing commercial tools to provide actionable insights and situational awareness.

Certifications: Tableau, Splunk, other data visualization tools

Required Clearance: TSSCI with Polygraph. (#polygraph)

**Work to be performed in Herndon, VA**

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws.
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


Job ID 2004008 Date posted 03/26/2020

AT&T a good place to be

Pros

I believe in AT&T and know they are at the edge of technology. The company believes in their people and offers all kinds of training to enable us to take on new jobs and to stay at the front of technology. The software defined network which we are building is the newest technology and AT&T has been involved since early 2000s. You have a great deal of autonomy at AT&T as long as you get the job done. You have the ability to do different jobs and to be challenged at all times.

Cons

I really have little negative to say about AT&T I have worked here for 35 years on March 23rd of 2016.

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