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ServiceNow Designer (ITSEIII) (Government)

Oakton, Virginia

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Government support at AT&T

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AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our National Security Team supports the intelligence community by providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.

AT&T has an opening for ServiceNow Designer to provide technical support for the customer’s system test and integration lab, and customer production environment.  Provides hand-on support for the IT infrastructure and technical assistance and support as needed to on-site administrators supporting the other two environments.  

Description of Job Duties/Responsibilities:   

  • Familiarity with DoD Risk Management Framework (RMF) information security requirements, standards, and best practices; DIACP compliancy with Retina, DISA STIG and IAVA patch management.
  • Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, provide and implement solutions. 
  • Must be able to work with minimal supervision to perform complex technical tasks. 
  • Strong writing skills required for preparing documentation and other technical deliverables.
  • Have strong UNIX/LINUX experience. Red Hat Certification preferred.
  • Experience with Virtualization, VMware, Citrix, and KVM.
  • Knowledge of contained preferred.
  • Experience with automated testing required; Spirent and IXIA preferred.
  • Proficient in use of Microsoft WORD and EXCEL.
  • Organizes and directs the configuration and operation of information management systems.
  • Provides the day-to-day system administration to include system and resource optimization, and user assistance.
  • Conducts capacity and performance analysis, and provides system configuration change and upgrade recommendations.
  • Increases system administrator efficiency and accuracy via the use of automated tools and scripts, develops system administrator procedures, and conducts system administrator training and skills assessment.
  • Determines computer user needs; analyzes system capabilities and programming techniques and controls.
  • Manages the daily activities of configuration and operation of systems and performs system capacity analysis and planning.
  • Maintains servers, creates monitoring reports and logs, and ensures functionality of system links.
  • Monitors systems for acceptable performance and user accessibility, establishes back-ups, and monitors systems security.
  • Supervises technical staff; develops and coordinates project directions and schedules to maximize benefits and minimize impacts on the customer organization.
  • Performs multiple tasks concurrently and responds to emergency situation effectively.

Required Clearance:  TS/SCI with the ability to obtain and maintain a polygraph. (#ts/sci)

Required Qualifications:  Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years of experience OR Masters and 10 years, Bachelors and 12 years, Associates and 14 years or HS and 16 years. Must meet IAT Level 2 certification requirements.

Desired Qualifications:  

  • Strong Unix/Linux system knowledge and administrator experience.
  • 4+ years of tooling and automation development experience.
  • Intermediate or higher knowledge of Python.
  • Extended knowledge of API design (JSON, REST, etc.).
  • Solid understanding of Layer 1-4 fundamental protocols.
  • Knowledge of standard networking monitoring technologies (SNMP, *Flow, etc.) a plus.
  • Knowledge on network device configuration and management a plus.
  • Experience in configuration development on Management Software (Ansible, Salt, Puppet, Chef, etc.) a plus.
  • SQL.
  • Knowledge of HPE NNMi, OMi, NA.
  • Knowledge of Unit Test framework a plus.
  • Knowledge of Agile & Scrum Methodologies.

Ready to join our team? Apply today!





Job ID 2156616 Date posted 09/27/2021
Apply Now

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

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Step 3

Conditional
Job Offer

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Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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