Senior Mobility Program Manager (Government) at AT&T in Oakton
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Senior Mobility Program Manager (Government)

Oakton, Virginia

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AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the   Federal Government .   We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

AT&T has an opening for a Senior Mobility Program Manager US Government (Senior Mobility Device & Network Support Manager). Candidate should have strong track record directly supporting a base of customers, and excellent customer relationship management and interpersonal skills to manage a large mobility program at large US Federal government agency.  Candidate will support upcoming FirstNet initiative at client; current FirstNet knowledge preferred. 

Duties will include but not be limited to:

  • Provide day to day technical support of up to 10,000 mobile devices.             
  • Provide Tier 2 support and technical support to end users and local IT staff as needed. 
  • Sub-administrator on AirWatch MDM including, troubleshooting, testing, compliance reporting and recommendation of policy changes based on customer feedback/testing.  
  • POC for MSS escalations and customer escalations.         
  • Coordinate delivery and rollout between local Agency offices, HQ and other mobile carriers.
  • Test requested apps to ensure compliance with customer IT security policies. 
  • Test apps, devices, hardware to ensure stable performance when accessing customer networks.  Work alongside network engineering team to develop and implement new mobility solutions and Remote Access and Security protocols.     
  • Create SharePoint workflows for iPhone ordering, and BYOD requests (as required). 
  • Work closely with parallel groups as needed on a support or project basis, including:
    • Mail administration/engineering team
    • BES manager
    • RSA/Cisco engineers
    • Note: strong and current knowledge of AT&T Mobility products, devices , offers and support  is required.          
    • Network administrators/engineers
    • VoIP engineers
    • Agency Tier 1 helpdesk 

NOTE: This position is normally staffed ON-SITE at the Federal customer facility in Washington, DC.  However, due to COVID-19, the candidate selected for this position will work virtually for the foreseeable future.

Required Education and Experience:

Bachelor’s Degree required, 5+ years mobility experience required, including experience supporting iOS 12,13 and 14 and other mobility devices, MDM, Remote Access and Security protocols

Required Clearance:

Must be a US Citizen and possess or be eligible for Top Secret security clearance or higher

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V



Job ID 2111656 Date posted 02/24/2021

AT&T a good place to be

Pros

I believe in AT&T and know they are at the edge of technology. The company believes in their people and offers all kinds of training to enable us to take on new jobs and to stay at the front of technology. The software defined network which we are building is the newest technology and AT&T has been involved since early 2000s. You have a great deal of autonomy at AT&T as long as you get the job done. You have the ability to do different jobs and to be challenged at all times.

Cons

I really have little negative to say about AT&T I have worked here for 35 years on March 23rd of 2016.

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