Senior Mobility Program Manager (Government)

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the   Federal Government .   We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

AT&T has an opening for a Senior Mobility Program Manager US Government (Senior Mobility Device & Network Support Manager). Candidate should have strong track record directly supporting a base of customers, and excellent customer relationship management and interpersonal skills to manage a large mobility program at large US Federal government agency.  Candidate will support upcoming FirstNet initiative at client; current FirstNet knowledge preferred. 

Duties will include but not be limited to:

• Provide day to day technical support of up to 10,000 mobile devices.             
• Provide Tier 2 support and technical support to end users and local IT staff as needed. 
• Sub-administrator on AirWatch MDM including, troubleshooting, testing, compliance reporting and recommendation of policy changes based on customer feedback/testing.  
• POC for MSS escalations and customer escalations.         
• Coordinate delivery and rollout between local Agency offices, HQ and other mobile carriers.
• Test requested apps to ensure compliance with customer IT security policies. 
• Test apps, devices, hardware to ensure stable performance when accessing customer networks.  Work alongside network engineering team to develop and implement new mobility solutions and Remote Access and Security protocols.     
• Create SharePoint workflows for iPhone ordering, and BYOD requests (as required). 
• Work closely with parallel groups as needed on a support or project basis, including:
  • Mail administration/engineering team
  • BES manager
  • RSA/Cisco engineers
  • Note: strong and current knowledge of AT&T Mobility products, devices , offers and support  is required.          
  • Network administrators/engineers
  • VoIP engineers
  • Agency Tier 1 helpdesk 

NOTE: This position is normally staffed ON-SITE at the Federal customer facility in Washington, DC.  However, due to COVID-19, the candidate selected for this position will work virtually for the foreseeable future.

Required Education and Experience:

Bachelor’s Degree required, 5+ years mobility experience required, including experience supporting iOS 12,13 and 14 and other mobility devices, MDM, Remote Access and Security protocols

Required Clearance:

Must be a US Citizen and possess or be eligible for Top Secret security clearance or higher

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V