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Network Operations Center Analyst

Oakton, Virginia

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Job Overview

Join AT&T and reimagine the communications and technologies that connect the world. We’re committed to those who seek to discover the undiscoverable and dare to disrupt the norm. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future – you’ll create it. 

The Network Operations Center Analyst will support the AT&T Global Client Support Center team onsite in Oakton, VA.  The selected candidate must be flexible and willing to work a scheduled shift in a 24/7/365 operational support environment.  This may include off-shifts, nights and weekends.   In addition, some substitute rotation may be required at times. These specific roles are for 2nd shift (3pm-1am; 4 10-hour shifts either Wed – Sat or Sun – Wed) and/or 3rd shift (estimated at 10pm – 6am ET; 4 10-hour shifts either Wed – Sat or Sun – Wed). 

The high-level responsibilities for the Network Operations Center Analyst position are to monitor for, troubleshoot, and manage incidents for Wide Area Network and/or Local Area Network environments for several large, custom global enterprise network deployments.
The successful candidate will work in a 24x7 Network Operations Center providing tier 2 technical support of WAN/LAN networks for domestic and global clients.  Previous experience in a NOC environment and troubleshooting faults in a complex network environment are required.  Hours must be flexible.

Job Description:
The Network Operations Center Analyst works as part of an operations team using AT&T’s iGems network monitoring platform to monitor for, troubleshoot, and manage fault conditions for several custom managed network clients.  Qualified candidates should have experience and knowledge of Cisco and Juniper routers from the Command line. This position requires that the analyst be able to dynamically multitask on complex, diverse issues and work with customers in a fast-paced SLA driven environment.  The expectation is that the candidate will adapt to and drive change, as well as be resourceful and self-directed.

The successful candidate must demonstrate excellent communication skills to clearly document and communicate their findings, internally and externally.  The candidate will interact with customers and must be able to communicate at a technical as well as non-technical level with peers, management, and customers.

The successful candidate must be willing to jump into any issue, follow custom processes, and be able to technically lead the troubleshooting efforts of potentially many different internal and external entities, accurately quickly diagnose and isolate the source of the network incident, and to take appropriate action to restore service.  ITIL knowledge/experience is desirable.

Candidate should demonstrate a sense of urgency and appropriate level of customer advocacy to correct problems on our clients’ behalf.  

Our Network Operations Center Analyst, Earn between $34,900.00 to $91,400.00, Not to mention all of the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws


    Work location is onsite in Oakton, VA.

    Candidate ***MUST BE A US CITIZEN*** and capable of obtaining Public Trust/security clearances as necessary to support our government and regulated accounts, as well as passing drug screenings.

    • Bachelor’s Degree or equivalent industry or military experience
    • CCNA/CCNP or equivalent networking knowledge
    • Ability to diagnose complex routing issues (Cisco/Juniper)
    • Advanced understanding of OSPF, EIGRP, and BGP
    • WAN troubleshooting/problem determination
    • Excellent written and verbal communication skills

    ADDITONAL, HIGHLY DESIRED SKILLS/EXPERIENCE FOR THIS ASSIGNMENT ARE:

    • Advanced Cisco Campus/Data Center LAN troubleshooting/problem determination experience
    • Experience with F5 and/or Cisco ACE Load Balancer
    • Advanced Juniper Campus/Data Center LAN troubleshooting/problem determination experience
    • Advanced knowledge of and experience with Juniper JUNOS/SRX Architecture



    Job ID 2249958 Date posted 11/21/2022
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    Benefits

    Invested in your satisfaction and continued success.

    We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

    Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

    Compensation

    When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

    Family Leave

    Paid Time Off

    Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

    Tuition
    Assistance

    Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

    Insurance Options

    Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

    Discounts

    You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

    Training & Development

    When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

    Savings

    Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

    Community & Team Events

    The Hiring Process

    Step 1

    Complete a quick application online and check your status often.

    Step 2

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    Step 3

    Conditional
    Job Offer

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    Step 4

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    and Training Begins

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