MSPM/Service Lifecycle Manager (Government) at AT&T in Oakton
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MSPM/Service Lifecycle Manager (Government)

Oakton, Virginia

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AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.

AT&T has an opening for a MSPM/Service Lifecycle Manager - To support the National Security Sector, in providing written and verbal reports to senior management as needed. 
Responsible for ensuring that performance levels and O&M services are within the constraints of Service Level Agreements (SLAs) and the contract. This includes aligning the different service delivery areas with management, technical and customer requirements to optimize the customer experience. Responsible for all services areas on the contract. (Service areas include Core, CAN/LAN, Access, C&T or NMS). Directs O&M efforts and is responsible for the mitigation and resolution of defects and failures across the service areas.

Description of Job Duties/Responsibilities:
  • As a member of the project management team, the candidate will be responsible for coordination and completion of projects on time within budget and scope. Candidate will oversee all aspects of projects including managing deadlines, assigning tasks, and, monitor and summarize progress of project.
  • Work directly with engineering teams and customer to ensure deliverables fall within the applicable scope and budget. He or she will coordinate with other departments to ensure all aspects of each project are compatible.
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Develop a detailed project plan to monitor and track progress. Measure project performance using appropriate tools and techniques
  • Prepare reports for upper management regarding status of project.
  • Manage the relationship with the client and all stakeholders
  • Perform risk management to minimize project risks
  • Create and maintain comprehensive project documentation
  • Meet with customers to take detailed ordering briefs and clarify specific requirements of each project
  • Use and continually develop leadership skills
  • Develop spreadsheets, diagrams and process maps
Required Clearance: TSSCI with polygraph. (#polygraph)

Required Qualifications: Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years of experience OR Masters and 4 years, Bachelors and 6 years, Associates and 8 years or HS and 10 years.

Desired Qualifications:

  • Basic knowledge of IT infrastructure (network connectivity, switches, routers) is a plus.
  • Project Management Professional (PMP) certification is a plus.
  • Strong working knowledge of Microsoft Office,
  • Solid organizational skills including attention to detail and multitasking skills.
  • Excellent written and verbal communication skills. Excellent client-facing and internal communication skills
  • Manage the relationship with the client and all stakeholders
  • Create and maintain comprehensive project documentation, develop spreadsheets, diagrams and process maps
  • Use and continually develop leadership skills
  • Perform other related duties as assigned
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


Job ID 2044291 Date posted 10/23/2020

AT&T a good place to be

Pros

I believe in AT&T and know they are at the edge of technology. The company believes in their people and offers all kinds of training to enable us to take on new jobs and to stay at the front of technology. The software defined network which we are building is the newest technology and AT&T has been involved since early 2000s. You have a great deal of autonomy at AT&T as long as you get the job done. You have the ability to do different jobs and to be challenged at all times.

Cons

I really have little negative to say about AT&T I have worked here for 35 years on March 23rd of 2016.

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