KM Articles / Job Aid (Westfields) at AT&T Careers - AT&T Careers
Skip to Main Content

Connect our nation to powerful possibilities.

Westfield Network Program

Ready to join a dedicated team of experts supporting a program which provides a broad range of enterprise network services? We’re connecting cleared professionals to challenging opportunities and we want your expertise as a part of our future.

KM Articles / Job Aid (Westfields)

Oakton, Virginia


The Knowledge Management Technical Documentation
Specialist (TDS) will be part of the Data Management team and has
responsibilities mainly in the areas of technical publications and
documentation. The candidate will be responsible for supporting documentation
on the network engineering and network management products and services that
AT&T manages for a government customer. In this role the candidate will
maintain technical documentation databases, spreadsheets, technical drawings,
and documents using Microsoft Office or other applications to accurately
create project documentation. The TDS will demonstrate a leadership role in
all documentation related to the network projects and service and will
communicate with the network architectural and operations
organizations.   Responsibilities Include:    Edit
and assist development of knowledge articles supporting network operations
and efficiency   Manage knowledge articles and job aids to ensure
relevancy   Work with subject-matter experts to verify accuracy of
knowledge articles   Develop job aids by researching, shadowing,
and interviewing technical staff   Analyze data and reports to
nominate topics for knowledge articles Create new documentation or update
existing documentation to accurately reflect changes in a product, services,
or process. Work and adhere to our security policies and procedures and

Required Skills,
Experience, and Education
:  Candidate must have 10 years of experience
that can be a combination of work history and education. This equates to a
Doctorate and 3 years of experience OR Masters and 4 years, Bachelors and 6
years, Associates and 8 years or HS and 10 years.

with managing SharePoint Experience documenting enterprise networks and
technology Experienced with other Knowledge Management systems Professional
experience or degree in technical writing, technical communication, or
science writing field Document design and graphics skills Excellent written
and verbal communication skills  Detail
oriented  Effective time management

Required Clearance: Active TSSCI with Polygraph  

Job ID 1912832 Date posted 04/09/2019

AT&T a good place to be


I believe in AT&T and know they are at the edge of technology. The company believes in their people and offers all kinds of training to enable us to take on new jobs and to stay at the front of technology. The software defined network which we are building is the newest technology and AT&T has been involved since early 2000s. You have a great deal of autonomy at AT&T as long as you get the job done. You have the ability to do different jobs and to be challenged at all times.


I really have little negative to say about AT&T I have worked here for 35 years on March 23rd of 2016.

  • One Star Rating
  • Two Star Rating
  • Three Star Rating
  • Four Star Rating


This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.

Back to top