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Put your customer skills to work on the front line of our operations.
As a Representative in a Credit & Collections Call Center, you’ll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need – while also delivering a best-in-class experience.
As a Customer Service Representative, you’ll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. You’ll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.
As a Representative in a Loyalty Call Center, you’ll use an empathetic ear to deliver strong conflict resolution and relationship building skills to retain our valued customers. You will use your talents to offer customized solutions and transform a frustrated exchange to a best-in-class customer experience.
As a Representative in a Sales Call Center, you’ll take the lead at the front-line of our company by identifying sales opportunities and offering customized solutions — all while providing excellent service for millions of customers. Your expert recommendations will ensure customers get the most out of the technology they love.
As a Representative in a Technology Support Call Center, you’ll know your way around the technical landscape. Get ready to deliver best-in-class service while helping customers get the most out of the technology they love. A positive attitude and a desire to stay up-to-date on the latest devices and technology will prepare you to provide innovative solutions to meet customer’s needs.
Join us and find endless ways to support our customers while moving the world forward.
Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.
*In order to qualify for this Work From Home (WFH) position, you must reside in one of the following states: Colorado, Idaho, Montana, North Dakota, New Mexico, Utah, Iowa or Nebraska. *
Answer your calling and take the lead at our company from the comfort of your home. As a member of our team, you’ll redefine how our customers engage with the latest product offerings, media and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.
In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through case resolution pertaining to a variety of issues. You’ll need a strong attention to detail to maintain appropriate records, prepare required reports and update customer accounts. Each case will provide an opportunity to creatively problem solve ways to address customer issues through various tools and systems. Most importantly, your ability to provide effective and timely resolutions will impact the overall customer experience. There may also be instances where you provide customer support as assigned – this may include selling products and services, collecting past due balances, processing credit applications and/or activating services.
You will also be required to:
So, what’s in it for you?
We'll offer paid-training that you'll be required to complete from home as well as resources to encourage your career growth. We also offer a competitive compensation package. We also offer a competitive compensation package. The compensation package for Customer Service Representatives is robust. Starting pay is at $17.63 per hour, which equals to an annual salary of $36,660.00, plus financial incentives (currently at $1,000.00) when you meet your sales goals and performance expectations. And there is more! You will receive automatic pay increases every 6 months of active service up to top pay for this position. Base pay+commision; your future with AT&T is looking bright.
You will also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we provide employee discounts on:
There’s no better time than now to dial into a work from home career with AT&T.
Want to learn more about our work from home roles? Watch this video and apply today! #virtualjob #virtualwork
*In order to qualify for this WFH position, you must reside in the following states: Colorado, Idaho, Montana, North Dakota, New Mexico, Utah, Iowa or Nebraska
Invested in your satisfaction and continued success.
We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.
Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.
Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.
Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.
Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.
Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.
You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.
When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).
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Check your email regularly for any follow-ups.
You may have to pass an assessment before moving on to the next step.
If you don't pass on your first attempt, you'll be eligible to retake your assessments after 6 months.
Your interview may be online. Make sure you have a strong connection and dress professionally.
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Want an idea of what will be on the assessment? You can prepare by taking a look at our study guides:
In-person interview and role-play
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