Government Support Jobs
Keep the wheels of government turning 24/7. In a Government Support role, you’ll join a trusted team of experts who connect over 1,200 different agencies to serious security and mobility. Your work will help make the networks that our country runs on more protected, agile and effective. And with a wide range of opportunities (from Engineers to IT and Cyber Security), your continued growth can always be a top priority.
The AT&T NGEN Team assists the United States Navy in their goal of providing reliable and secure information services to their shore-based networks.
AT&T has an opening for IT Service Delivery Rep, Mid to support the NGEN Team, in providing IT Services. This position’s primary role will be a Field Services Mid-Level Network Technician servicing a large scale Enterprise network. You will be part of a Team of Network Technicians and Engineers. This network includes Cisco, Aruba, Brocade, Juniper, Riverbed and McAfee network devices to include Routers, Switches, Access Points, Intrusion Prevention Systems (IPS), Virtual Private Networks (VPN) and WAN Accelerators.
- As a Mid-Level Technician you will be expected to install and maintain network devices at the site and work with the NOC technicians and Managers to troubleshoot outages and resolve network related issues
- You will be responsible to create tickets for maintenance using HPE Service Manager
- Candidates will be expected to understand, implement, and follow processes in accordance with current policies and procedures
- Perform escalation and additional tasks as directed
- Take Direction from the Regional Leader and Site Leaders
- The successful candidate will be an innovative technical professional, customer service oriented, and knowledgeable engineer in the field of Ethernet and IP data engineering with 4 plus years’ experience as a Network Technician
- Position requires a high level of project coordination skills to manage the execution of maintenance activities and network outages
- Fundamental understanding of the OSI Model is required
- Experience must include operational support, and configuration of network devices such as servers, routers, switches, associated software tools, and cabling in a large LAN/MAN/BAN/WAN environment
- Knowledge of network protocols such as OSPF, BGP, and EIGRP is a Plus
- Knowledge and experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), and WAN Accelerators and associated technologies is highly desirable
- You will be part of a Team of Network Technicians and Engineers
- Some Travel will be required
- Education and Certification:
- Background Information Technology field or a related technology field is highly desirable
- Cisco CCNA and Security+ required. ITIL foundation V3 certification is highly desirable
- The ideal candidate will have a passion for excellence and continual improvement, combined with an entrepreneurial spirit, strong written and oral communication skills, strong interpersonal skills, innovative thinking in a fast-paced, ever-changing environment
- Strong customer service and communication is necessary to ensure customer satisfaction and network reliability
- Good problem-solving and troubleshooting skills in severs and Cisco devices are a plus
- Ability to lift up to 50lbs is required
Must be a US Citizen and possess Secret clearance (#secret)
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
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I believe in AT&T and know they are at the edge of technology. The company believes in their people and offers all kinds of training to enable us to take on new jobs and to stay at the front of technology. The software defined network which we are building is the newest technology and AT&T has been involved since early 2000s. You have a great deal of autonomy at AT&T as long as you get the job done. You have the ability to do different jobs and to be challenged at all times.
I really have little negative to say about AT&T I have worked here for 35 years on March 23rd of 2016.Current Employee - PROFESSIONAL-NETWORK DESIGN ENGINEER+
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