Technical Writer (UX Writer) at AT&T Careers - AT&T Careers
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Technical Writer (UX Writer)

New York, New York

Overview

Ready to redefine how people interact with the latest, coolest tech? On our User Experience (UX) team, your vision will drive cutting-edge ideas across our mobile products. Whether it’s apps, music, games or other services, this is your chance to shape millions of customer experiences.

  • Full-time
  • Level: All

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What makes someone successful in this position? Check out below to see if you have what it takes.

  • Creative 8
  • Collaborative 10
  • Enthusiastic 8
  • Curious 9
  • Problem-Solver 10
  • Understanding 9

Technical Writer (UX Writer)

New York, New York

Description

As a Technical/UX Writer, you'll be part of our software engineering department, and will work closely with our Software Engineering, User Experience, and Product Management teams to produce accurate documentation for end users and developers building on the Xandr platform.

The kinds of documentation you'll be expected to write include:
• Screen text and error messages for our UIs
• Feature and process overviews
• How-tos
• Tutorials
• Conceptual deep-dives
• Developer documents for our Web APIs and Mobile SDK

As a Technical/UX writer on the Docs team, you'll:
• Compose user interface texts and error messages for better product usability
• Research, plan, and write documentation for end-user (UI) and developer (API/SDK) audiences
• Collaborate across Product, Engineering, User Experience, and Services to gather information and define documentation requirements
• Follow existing style guides without losing sight of the big picture and understandability
• Test documentation against the product to ensure completion and accuracy.


Qualifications

• Excellent writing skills: clarity, accuracy, and efficiency
• Excellent oral communication and presentation skills
• Ability to learn complex, technical products
• Experience with user-focused writing
• Experience documenting for both end-user (UI) and developer (API/SDK) audiences
• Familiar with current documentation best practices such as structured authoring, single-sourcing, and minimalism
• Experience working with contextual help systems
• Familiarity with wiki-, XML-, and plaintext-based authoring tools (for example, Confluence, DITA, Markdown)
• Skilled at balancing multiple projects while maintaining a high level of attention to detail
• Experience with HTML and CSS
• Work productively with a geographically distributed team

Nice to Haves:
• Familiarity with user experience research principles
• Familiarity with online advertising and/or the advertising technology industry
• Ability to read code and create code samples in JavaScript, Java, or another language
• Knowledge of source code revision control systems such as Bitbucket and GitHub

Job ID 1957690
Date posted 11/16/2019

Applicant Experience

Want to know what to expect? Here’s a breakdown of the typical application process.

  • Check your status regularly. Timing varies, so log in to see where we are.
  • Be ready to bring your laptop to show your portfolio – and have answers prepared regarding how you approached your projects, the tools you used and your personal experiences with them.
  • In-person interviews are typically 3-4 hours with UX peers.
  • 30-minute phone interview with recruiter

  • 30-minute phone interview with hiring manager

  • Potential second round in-person interviews

  • Conditional job offer

  • Drug screening and background check

  • Congratulations and welcome to AT&T!

Great Company

Pros

Great benefits, PTO, salary, and potential bonus opportunities.

Cons

New community to the company so there are some pains as we grow.

Current Employee - Senior User Experience Designer
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LifeAtATT

This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.

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