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Technical Account Manager I, Customer Success

New York, New York

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Generate the sales that will help us build a more connected world.

"If you’re getting ready to start your career with AT&T know that you’re expected to work hard."

Kyle P. — Channel Manager, B2B Sales Development Program

"At the same time, you have the ability to grow professionally. The connections you’re going to make inside of the company are connections you’ll always have — and need — to further your career."

Sales

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The Buyer Invest TAM, Customer Success is responsible for thinking about how customers engage with Xandr technology and supporting the way that Xandr teams engage with customers around Xandr technology. They are responsible for the delivery of specialized technical services and proactive supporting motions for Xandr's customers. They partner cross-functionally to provide service offering development that corresponds with product delivery. They expertly enable our field teams to service clients consistently and at scale.

About the Team:

Customer Success is a diverse group of problem solvers with boundless technical curiosity. Together, we build scalable solutions for clients that produce mutual wins through spirited collaboration, intrinsic empathy, and a readiness to challenge the status quo. We look for people who are consultative, analytical, technically minded, and passionate about helping others. Our team are expert teachers, learners, and invested in all aspects of what makes a customer successful.

About the job:

  • Become a Product and customer experience expert and advise field teams who engage with clients successfully
  • Work closely with our Product partners on to align Service roadmaps and initiatives
  • Work closely with our Commercial team members to delivering office hours, gather client feedback, and expertly train on complex technical topics
  • Own technical integrations project requests for clients such as work with API integrations, LLD, and data onboarding.

  • 2-5 years of work experience in a client facing, advisory role
  • Programmatic experience preferred
  • Passionate about working in a fast-paced and dynamic environment
  • Comfortability in being uncomfortable as our team roles out new initiatives
  • Desire to collaborate cross-functionally
  • Outstanding communication, presentation and organizational skills; process-oriented, yet entrepreneurial
  • Proficiency with data analysis and manipulation in Excel and a demonstrable passion for learning new technologies
  • Experience working with APIs, SQL or the ability to learn
  • Desire to work with highly technical client teams including Engineering and Product

#LI-POST




Job ID 2119784X Date posted 05/16/2021
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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The values we live by.
  • Live True

    Do the right thing, no compromise.

  • Think Big

    Innovate and get there first.

  • Pursue Excellence

    In everything, every time.

  • Inspire Imagination

    Give people what they don't expect.

  • Stand for Equality

    Speak with your actions.

  • Embrace Freedom

    Press, speech, beliefs.

  • Make a Difference

    Impact your world.

  • Be There

    When customers & colleagues need you most.

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