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Ready to change the speed of business? On our Business Sales team, you’ll connect with almost the entire Fortune 1000 (and millions of customers) to industry-leading telecommunications, high-speed Internet and pay TV. It’s an opportunity for them to completely transform how they do business – and you’ll be at the center of that deal. Plus, we’re talking about a customer base where high-flyers can get big results (and even bigger rewards).

Salesforce Senior Business Analyst

New York, New York

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Description

Salesforce Senior Business Analyst
This is a highly visible and exciting role within the Xandr Media Sales Operations team!
As a Salesforce Sr. Business Analyst, you will be part of a team responsible for delivering system solutions to Xandr Media Sales and Operations. Our Salesforce Sr. Business Analysts wear many hats on their projects and are responsible for everything from requirements gathering, testing, training and post deployment support. As a Salesforce Sr. Business Analyst, you will work alongside the Advertising Technology Team to design, develop, and deploy large-scale enterprise solutions all while learning and growing your skill set.
Responsibilities:
  • Work with clients and end users to gather, understand, and define business requirements
  • Perform business analysis, develop user stories, document As-Is and To-Be processes/workflows, identify automation opportunities and requirements
  • Work closely with the business to manage user expectations, understand & prioritize business requirements, conduct user training, perform system demos, and create documentation
  • Manage the deployment and communication around product releases
  • Basic knowledge of Salesforce system architecture, UI design/implementation, and system capabilities; this includes an understanding of how external data is utilized in the Salesforce instance and what data this encompasses
  • Work closely with technology development resources to develop business solutions
  • Provide cost benefit analyses or cost savings opportunities
  • Ensure completion of all project-related artifacts, including functional specifications, technical specifications, use cases, and test plans
  • Coordinate all aspects of testing: conduct functional tests, coordinate performance test and user acceptance testing
  • Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training
  • Participate in budgeting and proposal efforts such as cost-benefit analyses, and level of effort assessments
  • Become a subject matter expert in the business process(es) that he/she is supporting
  • Provide on-site support ensuring stability of existing products and successful implementation and adoption of technology solutions
  • Occasional off-hours support may be necessary to address outages or pressing system issues


Qualifications

Required Qualifications:
  • 3 - 5 years of hands on experience with Salesforce.com
  • 2+ years’ experience with business analysis & requirements gathering, writing and managing use cases and functional/technical requirements creation
  • 2 - 3 years of client facing and/or project management experience
  • Hands on experience configuring Salesforce or similar CRM Product, including workflows, validation rules, and security controls
  • Proven ability leveraging analytical and problem-solving skills in a fast-paced, deadline driven environment
  • Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
  • Strong presentation, communication (written and verbal) skills, and interpersonal skills
  • Ability to juggle and prioritize multiple tasks within a collaborative team environment
  • Demonstrates flexibility and willingness to do what it takes to get the job done
  • Drive and desire to learn and grow both technical and functional skill sets
  • Proficient with Microsoft Office products: Word, Excel, PowerPoint, Outlook, Project, and Visio
Education: Bachelor’s degree in Computer Science, Information Systems, Engineering or equivalent work experience

Preferred Experience and Skills
  • Salesforce.com Certified Admin
  • Experience in US Media & Entertainment environment preferred, specifically with Sales, Finance or Operations functions
  • Experience with custom and vendor managed solutions;
  • Experience leveraging and configuring AppExchange products to develop a solution
  • Experience documenting user stories and creating to-be process flow diagrams
  • Experience collaborating with business stakeholders
  • Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC)
  • Experience in supporting 24x7 mission critical applications
  • Integration (ETL & Data) and Data Management Experience
  • Excellent communication, presentation & analysis skills with solid business acumen
  • Collaborative team player accustomed to working within and across groups
  • Organized and detail-oriented with ability to manage own work as well as track the activities of others
  • Ability to manage through competing/conflicting requests and obtain consensus
  • Ability to overcome obstacles and develop resolutions to complex problems
Job ID 1907383 Date posted 01/30/2019

A great company, with a tremendous amount of opportunity for growth.

Pros

The people. AT&T has some great people in leadership roles who help inspire and grow their downline employees. With great continuous training, employees learn the skills needed to be successful in their current role.

Cons

Just like any other business, AT&T exists to earn a profit. In any sales channel there is pressure to achieve a quantified sales target. Depending on the leaders and managers relevant, most "Cons" would be directly associated with sales pressure.

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