Salesforce Business Analyst at AT&T Careers - AT&T Careers
Skip to Main Content

Corporate Jobs

Welcome to AT&T command central. As part of our Corporate team, you’ll be at the heart of everything we touch – including industry-leading telecommunications, high-speed Internet and pay TV. Partnering up with thought leaders and amazing innovators in business units across the company, you’ll be amazed by what we can do. We’re connecting the world – and it all starts here.

Salesforce Business Analyst

New York, New York

Apply

Description

This is a highly visible and exciting role within the Xandr Media Sales Operations team!


As a Sr. Salesforce Business Analyst, you will be part of a team responsible for delivering system solutions to Xandr Media Sales and Operations. Our Sr. Salesforce Business Analysts wear many hats on their projects and are responsible for everything from requirements gathering, testing, training and post deployment support. As a Salesforce Business Analyst, you will work alongside the Advertising Technology Team to design, develop, and deploy large-scale enterprise solutions all while learning and growing your skill set.

Responsibilities:
• Work with clients and end users to gather, understand, and define business requirements
• Perform business analysis, develop user stories, document As-Is and To-Be processes/workflows, identify automation opportunities and requirements
• Work closely with the business to manage user expectations, understand & prioritize business requirements, conduct user training, perform system demos, and create documentation
• Manage the deployment and communication around product releases
• Basic knowledge of Salesforce system architecture, UI design/implementation, and system capabilities; this includes an understanding of how external data is utilized in the Salesforce instance and what data this encompasses
• Work closely with technology development resources to develop business solutions
• Provide cost benefit analyses or cost savings opportunities
• Ensure completion of all project-related artifacts, including functional specifications, technical specifications, use cases, and test plans
• Coordinate all aspects of testing: conduct functional tests, coordinate performance test and user acceptance testing
• Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training
• Participate in budgeting and proposal efforts such as cost-benefit analyses, and level of effort assessments
• Become a subject matter expert in the business process(es) that he/she is supporting
• Provide on-site support ensuring stability of existing products and successful implementation and adoption of technology solutions
• Occasional off-hours support may be necessary to address outages or pressing system issues


Qualifications

Required Qualifications:
• 1 to 3 years of hands on experience with Salesforce.com
• Experience with business analysis & requirements gathering, writing and managing use cases and functional/technical requirements creation
• Client facing and/or project management experience
• Hands on experience configuring Salesforce or similar CRM Product, including workflows, validation rules, and security controls
• Proven ability leveraging analytical and problem-solving skills in a fast-paced, deadline driven environment
• Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
• Strong presentation, communication (written and verbal) skills, and interpersonal skills
• Ability to juggle and prioritize multiple tasks within a collaborative team environment
• Demonstrates flexibility and willingness to do what it takes to get the job done
• Drive and desire to learn and grow both technical and functional skill sets
• Proficient with Microsoft Office products: Word, Excel, PowerPoint, Outlook, Project, and Visio

Education: Bachelor’s degree in Computer Science, Information Systems, Engineering or equivalent work experience

Preferred Experience and Skills
• Salesforce.com Certified Admin
• Experience in US Media & Entertainment environment preferred, specifically with Sales, Finance or Operations functions
• Experience with custom and vendor managed solutions;
• Experience leveraging and configuring AppExchange products to develop a solution
• Experience documenting user stories and creating to-be process flow diagrams
• Experience collaborating with business stakeholders
• Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC)
• Experience in supporting 24x7 mission critical applications
• Integration (ETL & Data) and Data Management Experience
• Excellent communication, presentation & analysis skills with solid business acumen
• Collaborative team player accustomed to working within and across groups
• Organized and detail-oriented with ability to manage own work as well as track the activities of others
• Ability to manage through competing/conflicting requests and obtain consensus
• Ability to overcome obstacles and develop resolutions to complex problems
Job ID 1965537X Date posted 01/29/2020

Big Data Intern

Pros

Good experience overall. Colleagues were very helpful. Atmosphere was chilled out and there was no rush to complete the project. Was given ample amount of time to understand the project and contribute.

Cons

People are laid back and don't take initiative to do something new or optimize existing stuff. It's not primarily engineering company so if you know how to talk, you will go far longer in career.

Current Employee - Principal Business Manager
  • One Star Rating
  • Two Star Rating
  • Three Star Rating
  • Four Star Rating
Glassdoor

LifeAtATT

This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.

Back to top