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Associate Dir: Product Management -Portfolio

New York, New York

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About the Company

At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through 2021, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.

About the Team

Our Sales & Retail Product Management team is looking for an Associate Director -Product Management -Portfolio who is passionate about the customer experience and has analytical and multi-tasking abilities to thrive in a fast-paced environment. This person is responsible for reviewing the long-term Salesforce enabled business roadmap for the multiple channels, ensuring that cross functional product, delivery and business teams are working in concert to deliver business value. The Portfolio Lead will have an intimate knowledge of the current state of the business and technology and implements the plan to achieve the desired future state.

About the Job

The ideal candidate will be an experienced Product Manager, with an extensive background in delivering scalable and robust enterprise integration projects leveraging the Salesforce platform. He/she be a key contributor on the Salesforce Enterprise product team driving transformation efforts, mission-critical system integrations and automating key business processes. The successful candidate must possess strong analytical, communication, leadership and technical Salesforce expertise specifically in the area of system integrations and APIs and must demonstrate the ability to quickly learn the business and expedite delivery of projects. He/she must possess both the product management and Salesforce skillsets and enjoy working in a dynamic, fast paced and high growth environment.

Responsibilities and Day-to-Day View

Engage with the business team and stakeholder at different levels to understand business needs, analyze, document, evaluate and prioritize the requirements, and make recommendations on the solution and implementation. Deliver the product that meets business requirements, reliability, scalability, and performance goals

This role will drive alignment with the company’s cross-channel vision and strategy, supporting Channel KPIs and delivering the highest value capabilities.

Work with the Agile team and create the product strategy roadmap, develop minimal viable product and Agile Epics that drive a highly effective and efficient product development and delivery scrum team.

Lead, guide and manage Sr product manager and managers, and help streamline work processes to improve efficiency and consistency. 

Launch the vision, product strategy and road map for products and work with key stakeholders in the company to deliver on that vision including sales, partner teams, affiliates and care operations.

Monitor product for all defined KPIs to ensure best-in-class customer experience

Drive, develop and maintain numerous project deliverables that support the program, including functional and non-functional specifications

Serve as a Subject Matter Expert in outbound customer communications, consent and privacy management

Acts as a product evangelist to build awareness and understanding across teams and organization

Understands data mapping/transformation, solution design, process diagram, acceptance criteria, user acceptance testing and other project artifacts. 

Partner with various business partners and solution teams to evaluate how to best leverage integration to meet evolving business requirements and information needs. 

Ensure solutions promote simplicity, efficiency, and conform to enterprise and architecture standards and guidelines. 

Provide functional leadership during technology enhancements upgrades/implementations and work successfully as a liaison with various internal business/technical partners.

Partner with the support organization to provide training, support and technical assistance to operations team and end users. 

Participate in Program Increment Planning, write/enhance/research Epics and be responsible as business lead and central subject matter expert. 

Develop and communicate the program vision and roadmap

Qualifications

  • Bachelor’s degree or equivalent work experience in Marketing, Computer Science, Information Systems, or related field 
  • 10+ years of product owner experience with proven track record of managing all aspects of a successful product throughout its lifecycle 
  • Experience within high tech, software and/or wireless/telecom industry highly desired
  • Solid technical background with understanding and/or experience in software development, web technologies and customer communications such as email, SMS and push notification
  • Strong analytical skills and the ability to convert consumer insights and performance data into high impact product initiatives
  • Experience in product roadmap assessment and planning. 
  • Experience in driving and gathering business requirements, prioritization, assessments and solutioning 
  • Experience in working with both the business and technical team, coordinating/leading solution design, development/configuration, and deployment across multi-dimensional teams. 
  • Experience in business process analysis and ability to proactively identify, manage, and correct user experience and business process issues. 
  • Experience working within scaled agile development team
  • Experience with MuleSoft and Salesforce technologies
  • Experience and knowledge of APIs, Web Services, SOA, ESB, ETL concepts and tools. 
  • Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders
  • Technical skills would include: Salesforce, Adobe Analytics, Oracle Marketing Platform (Responsys), Jira, Scaled Agile Framework, full stack web design, application design

Preferred Qualifications

  • Master’s Degree in Marketing, Computer Science, Information Systems or related field
  • Experience in a Telecom, Retail, Call Center sales or AT&T Consumer 

Additional Salesforce certifications

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!





Job ID 2153798-1 Date posted 12/03/2021
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