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Ad Operations Associate – Publishers

New York, New York

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Our Story

Xandr is a technology platform powering one of the largest global Advanced TV and Video advertising marketplaces in the industry. We scale our business as WarnerMedia people who independently build the Xandr platform and brand. For more than a decade, our data insights, premium content, powerful technology, and scaled direct-to-consumer distribution have given us a competitive edge — leading us to improving advertising for all brands, publishers, and consumers.

How do we do this? With talented, passionate people like you! We bring together people from diverse backgrounds and give them an opportunity to bring their ideas to life. Join our community to Make Advertising Better!

The Job

The Publisher Operations Team’s mission is to support Xandr Monetize Publishers in conjunction with the Technical Account Managers in an operational and troubleshooting capacity.

This high-performing team is at the forefront of driving private marketplace deals effectively and efficiently, ensuring a high level of seller and buyer satisfaction.

This role is strongly customer service oriented with a focus on executing and troubleshooting existing private marketplace (PMP) deals between seller and buyers, as well onboarding and managing new PMP deals.  This role will proactively monitor performance trends on assigned accounts and partner closely with our Commercial or Technical Account Managers counterparts, as well as provide Xandr product training as needed on a project basis.

You Will

  • Work across the Xandr product suite to create, manage, monitor, & troubleshoot private marketplace deals (PMP);
  • Traffic publisher PMP deals and assist with deal troubleshooting
  • Partner with Technical Managers, Commercial and Supply Ops in collectively delivering world class customer service to our Monetize publishers
  • Establish and manage deal monitoring reports and dashboards
  • Influence platform performance by proactive monitoring;
  • Work with Scaled Services team as needed for bulk updates processing;
  • Provide Publisher clients with training as needed.

You Have

  • 1-2 years of experience with ad operations work in ad tech or media company preferred
  • MUST love and be curious about data analytics and how that affects the bottom line
  • Experience delighting customers
  • Team player and “can do” attitude
  • Keen problem-solving and troubleshooting abilities
  • Well versed in the Microsoft Office suite, especially Excel and PowerPoint
  • Ability to handle multiple projects and prioritize responsibilities
  • Ability to work efficiently in a fast-paced environment
  • High level of accuracy and attention to detail
  • Professional client communication, both written and verbal
  • Self-motivated, but also can work well in a team
  • Ability to proactively organize daily tasks and make your own to do list
  • Strong interest in learning data querying languages and technologies such SQL and Python

Our Perks

  • Comprehensive healthcare coverage
  • Flexible time off including volunteer days, vacation, and holidays
  • Professional development resources and education reimbursement
  • Paid parental leave
  • Fitness reimbursement
  • AT&T internet/phone and HBOMax discounts
  • 401k with company match

Our Culture

Xandr strives to foster a diverse, inclusive and engaging work environment. Our inclusivity in action includes:

  • Staying connected and embracing this new normal as we work from home - we may be social distancing but we're #InsideTogether
  • Creating meaningful change for our communities and pathways for future generations of diverse talent through our employee volunteerism efforts
  • Sharing insight and stories on what it’s really like to work here
  • Partnering with organizations to support our commitment to women’s advancement in tech
  • Providing accommodations for persons with disabilities, both for interviewees and for employees. Should you require an accommodation, please let us know and we’ll make arrangements


Awards

Xandr, its products and its executives have received several prestigious awards. In 2020 alone, Cablefax's annual The Faxies awards named Xandr’s EVP and GM Innovator of the Year and the Xandr technology organization Tech Team of the Year. In the same year, seven female executives were included in the Cynopsis list of Top Women in Media, and several of its products, innovations and client partnerships were recognized by esteemed outlets globally, including AdExchanger, Digiday, The Drum, ExchangeWire and Cynopsis. Concurrently, the company’s dedication to corporate social responsibility was recognized in Fast Company’s 2020 World Changing Ideas issue. Xandr was also included on Business Insider's Hottest AdTech Companies list in 2019 and 2018. 

Xandr is an equal opportunity employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

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Job ID 2156548X-1 Date posted 11/29/2021
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