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Salesforce Product Manager (Manager, Systems Integrations)

New York, New York

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About WarnerMedia:

WarnerMedia, an AT&T company and a leading media conglomerate, creates & programs world-class content in the news, entertainment and sports verticals. WarnerMedia content reaches hundreds of millions of consumers globally and in the US via TV and digital distribution. WarnerMedia’s consumer-facing brands include CNN, CNNMoney, Bleacher Report, TBS, TNT, Cartoon Network, along with deep relationships with sports leagues such as the NBA, MLB, NCAA March Madness & PGA Tour.

About the Role:

As a Product Manager for Salesforce, you will be in a highly visible and key role that is responsible for WarnerMedia’s CRM initiative and associated business processes. You will be required to work across the organization with various teams at various levels. You should be comfortable working with development teams, customers, vendors, senior management, and other stakeholders.

Job Duties:

  • Work with Director to build and execute the product roadmap for WarnerMedia’s CRM applications, including process workflows, automation, and integration
  • Engage with key business stakeholders and technology partners (internal and external)
  • Scope key features and integrations. Identify and translate user/system requirements into functional, technical, and architectural design documentation
  • Collaborate with product managers from other teams to develop and execute CRM solution strategy
  • Perform hands-on tasks by leveraging Salesforce out-of-the-box capabilities, 3rd party apps and custom development
  • Work with development teams to implement new products and features. Manage the prioritized feature requests submitted to software partners
  • Support development efforts and verify the final implementation of CRM applications
  • Help develop and roll out product feature documentation and training materials. Assist in go-to-market efforts to drive successful adoption and usage
  • Define the right product metrics to measure the health and effectiveness of our products
  • Drive technical and operational excellence in all project aspects, such as requirements gathering, gap analysis, solution design, implementation, and release management

Required Skills:

  • 3+ years’ experience in Salesforce configuration, implementations, and integrations
  • Exceptional knowledge of various Salesforce modules and CRM business processes
  • 2+ year’s experience in product management and various SDLC methodologies
  • Ability to define and document business processes and workflows
  • Experience in designing solutions to solve business problems
  • Ability to prioritize, coordinate, and execute product enhancements
  • Excellent skills in project management, change management, and promoting user adoption
  • Ability to partner with various teams both technical and non-technical
  • Strong passion to build great products and great user experiences
  • Excellent oral, written, and presentation skills
  • Preference for prior technology or media company experience, especially in Ad Sales or a related industry
  • Bachelor’s degree or higher in related field
  • Salesforce Administrator and Consultant certifications preferred


Job ID 2126075 Date posted 05/16/2021
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