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Specialist, Security & Investigation (Call Center- Fraud Team)

Naucalpan de Juárez, Mexico

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Put your customer skills to work on the front line of our operations.

"AT&T is a renowned company, with international presence..."

Irma G. — Credit & Collections Manager

"And with an ample history in regards to technology and innovation. I really like the focus it has on people and on providing excellent service."

Call Center

Join us and find endless ways to support our customers while moving the world forward.

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The one thing you need to know about AT&T

Spoiler alert: You're going to like the answer.

This is your opportunity to be the voice of AT&T – a global leader in communications and technology!  As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly goals, you’ll help our customers stay connected to what matters the most.

To be successful working on our Security & Investigation (Call Center - Fraud Team) Team, you’ll need to:

  • Provide proactive and preemptive asset protections services for the corporation
  • Investigate matters which have, or can, adversely impact the corporation's employees, assets, public image, or reputation. Identify process weaknesses, and counsels with BU Leaders and Finance Managers to minimize risk through implementation of effective controls.
  • Interact with federal, state, and local law enforcement.
  • Manage the recovery on uninsured claims, including facility damage, rearrangements, and service and contractual claims.
  • Defend small claims actions brought against the Corporation.
  • Administer a crisis management process and responds to incidents which threatens AT&T's assets.

Who makes a great fit for the role? There are a few must-haves:

  • Advanced English Fluency to engage with U.S. customers, including verbal and written proficiency.
  • High school completion and at least 1 year of Frontline and Backoffice Experience within Call Center Environment
  • Be comfortable using a personal computer (using Microsoft products) to take notes and research information while engaging with customers on the phone.
  • Ability to train/work 40 hours per week from 7am - 11pm with two days off per week, Monday to Sunday (considering Daylight Saving Time & Holidays)
  • Ability to work in a hybrid model (if required by the Business), alternating in-office work and remote work, while ensuring a suitable space to work and reliable and high-speed internet connection (at least 20mbps wired connection).

 What’s in it for you? Start with the paycheck! Our monthly compensation package is:

  • Monthly Base Salary: MXN$32,325 (before Taxes)
  • Monthly Grocery vouchers MXN $2,918
  • Monthly Restaurant vouchers MXN $1,912

 In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:

  •     Major medical Insurance
  •     Life Insurance
  •     Saving Fund
  •     30 days of Christmas Bonus
  •     Vacation days, plus three personal days, onsite medical and more.
  •     50% discount on five lines of AT&T Wireless service.
  •     Paid starting from your first day of training, including some benefits like meal and grocery vouchers.

Training Expectations
You will be required to attend 100% of your Training at the Office (between 1-3 months). After finishing your training, your Business Unit will decide if you will work at home or at the office based on several factors, including operation’s needs, facility capacity, and overall performance. AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection (at least 20mbps wired connection) and cell phone signal.  All company provided equipment must be transported home in secure and private transportation of your choice. During your training period you will not be authorized to request vacation or personal days off.

Work From Home?
This is not a Work from Home role but may require work from home based on business needs. We will advise you whether you will work from home, office, or a mixture of both. You will need to confirm you are flexible to work at home during the application and interview process.

How flexible is my schedule?
Schedules are based on performance, seniority, and the operating hours of your site. This position requires you to be available to train/work 5 days (40 hours from 7am - 11pm) + 2 resting days per week., Monday to Sunday (considering Daylight Saving Time & Holidays)

Is training paid?
Absolutely!  And certain benefits also start accruing at the start of training - like meal and grocery vouchers.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you!




Job ID 2303080I Date posted 01/19/2023
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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  • Make a Difference

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