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SENIOR Bilingual Associate Business Client, Credit & Collections

Naucalpan de Juárez, Mexico

Apply Now

resolve

Connect to our customers and negotiate payments.

"Working with customers is satisfying since I find joy by helping others. With the tools AT&T has provided us, we have helped our customers to be connected."

Juan — Representative in a Credit & Collections Call Center

Credit & Collections

Protect the company's assets with a team that values your integrity.

Why AT&T

This is your chance to use your excellent customer relationship expertise to work and resolve billing disputes, negotiate payments and set customers up with products and services that fit their needs. In our Bilingual English contact center, you’ll be the voice of our company, connecting our customers to all that AT&T has to offer.

Skills

  • Advanced Bilingual
    Spanish and English

    Interact seamlessly with business and consumer customers across the U.S. with advanced English fluency and comprehension.

  • Negotiate disputes
    with confidence

    Promote our products, resolve issues and find solutions that benefit both parties, all while providing a great customer experience.

  • Experience working
    with computers

    Research accounts, products and services, while being able to work independently using a Windows-based PC.

  • Relationship-building
    skills

    Advise customers on their financial situations and establish payment plans – experience with collections is a plus.

  • Excel in customer
    service

    Rely on training and your own background to resolve customer issues in one interaction.

At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Innovation powers all that we do, and our groundbreaking solutions deliver compelling communication and entertainment experiences to millions of customers worldwide. As part of our team, your next big idea could be our newest innovation. Here’s your opportunity to combine your passions for entertainment, media, and technology to transform our company and your career. 

Delivering best-in-class service is just the beginning. As a SENIOR Bilingual Associate Business Client, Credit & Collections, you’ll be part of a team of professionals dedicated to keeping our customers connected.

  • Works with client's designated program administrator to provide quality service and support to ensure service solutions meet business customer needs in all financial care competencies: post-sale customer education on wireless and wireline service, problem solving, providing customers an opportunity to establish payment commitments and assisting to reach the financial goals of the company.
  • Develops, coordinates, and monitors the deployment and success of service solutions and provides status updates to the business client and Sales Branch based on shared expectations.                    

 You should be able to show:

  • Ability to deal with a variety of customers.
  • Previous collection experience wireline or wireless.
  • Ability to explain and sustain different charges on bills.
  • Ability to create a sense of urgency on our customers to help them get current on their accounts.
  • Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers.  take notes and create rapport with customers at the same time
  • Build relationships and retain the customer
  • Resolve the customer’s issue while on the phone
  • Need to be creative and innovative
  • Willingness to adapt to line of business needs which might include working at the office or at home.




Job ID 2241435I Date posted 09/09/2022
Apply Now

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Take three personal days off, in addition to vacation time.

Time Off

Medical
Service

Complimentary rides are available to help you get to work.

Transportation

Get 50% off five AT&T wireless lines.

Exclusive
Discounts

Get covered with benefits that go above and beyond labor law standards.

Life Insurance

Learn the skills you need to succeed — and get paid doing it.

Full-paid
Training

We partner with two nurseries so you have one less thing to worry about.

Child Care
Discounts

Work for a global leader that supports you.

Direct
Employment
with AT&T

Applicant experience

  • Status updates

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    Stay updated on your status. Timing varies, so log in to see where we are.

  • Check email

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    Check your email regularly for any follow-ups.

    Don't forget SPAM folders!

  • Interview

    Hand Icon

    Your interview may be online. Make sure you have a strong connection and dress professionally.

One

Apply.

Two

Complete online assessments and video interview.

Three

Hiring Manager interview and call simulation.

Four

English assessment.

Five

Pre-employment onboarding (background check and hiring documentation).

Six

Offer and Hire.

Frequently Asked Questions

To qualify, you’ll need to have advanced English language fluency, being able to hold a business conversation with native English speakers. This position requires an English fluency assessment during the hiring process.

Once you’ve been selected, it takes an average of three weeks to be onboarded.

If hired, you´ll first attend a mandatory training class (fully paid) that may include time spent training at the office and at home. If you train and work at home, AT&T will provide the necessary equipment and you will need to have a suitable workspace with stable internet connection and cell phone signal.

No, this not a Work from Home role but may require Work from Home based on business needs. We will advise you whether you will train or work from home, office, or a mixture of both. You will need to confirm you are flexible to train and work at home during the application and interview process. AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal.

Our centers operate Monday through Saturday, from 7 a.m. to 9:15 p.m. Your work schedule may be any time during operating hours and will include two days off each week.

This position requires you to be available to work any shift during the call center operating hours, including Saturdays and holidays.

Schedules are based on performance and seniority. Starting out you will be on the late shift (possibly up to six months), working every weekend.

Absolutely – with benefits too.

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  • Live True

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