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Bilingual Sales & Customer Service - Toreo CDMX

Naucalpan de Juárez, Mexico

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Put your customer skills to work on the front line of our operations.

"AT&T is a renowned company, with international presence..."

Irma G. — Credit & Collections Manager

"And with an ample history in regards to technology and innovation. I really like the focus it has on people and on providing excellent service."

Call Center

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A career path in our Call Centers

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The one thing you need to know about AT&T

Spoiler alert: You're going to like the answer.

At AT&T, we’re transforming the sales experience. Our Sales Call Center teams work at the center of the deal – offering our millions of customers integrated solutions to meet their needs in cybersecurity, fiber, wireless, cloud, IOT and more. It’s an opportunity to use your sales skills to redefine how our customers connect to the world. Ready to close the deal on career with global connections and even bigger rewards?

As a Bilingual Sales and Service Representative, you’ll be part of a team of professionals dedicated to keeping our customers connected. Meet business needs by providing customer service and then cross-selling assigned products such as satellite TV, phone service, mobility, and Broadband Internet, while providing solutions and services to businesses. It’s an opportunity to use your sales skills to redefine how our customers connect to the world. Ready to close the deal on career with global connections and even bigger rewards


In this job you will be: 

  • Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience. 
  • Applying customer relationship and/or sales techniques to recommend and/or sell a variety of AT&T products or services to meet customers' needs.
  • Provide customer service & billing support, solve any issue related with a customer´s account.
  • Adding new lines or services to accounts to help customer´s business grow
  • Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer´s needs beyond just the resolution of the issue.
  • Find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion etc.). Use your resources to ensure complete resolution.
  • Products offered, Telephone Services, hotspots and device that connects with a network, also able to offer DIRECTV, Internet, programs and diferent type of systems for businesses.
  • Type of sales: Upgrades, package change, adding new services, plan change

Qualified candidates must meet the following requirements for the position: 

  • Advanced English proficiency to communicate effectively
  • Experience using a personal computer and Microsoft Office products is a must
  • One year of customer sales experience. Customer Care experience preferred.
  • Schedule flexibility: Our centers operate Monday through Saturday from 7:00 am to 9:15 pm.  Your work schedule may be any time during operating hours and will provide two days off each week.

What’s in it for you?Check our Updated & Higher paycheck!!

  • Base Salary: MXN$18,500 (40 hrs. p/week)
  • Minimum monthly bonus of  MXN $7,000 when you meet your sales and service targets.
  • Grocery voucher MXN $2,918
  • Restaurant voucher MXN $1,912

In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:

  • New! Hospitalization indemnity and Funeral Insurance
  • 50% discount on five lines of AT&T Wireless service.
  • Vacation days, plus three personal days, life insurance, onsite medical and more.
  • Paid starting from your first day of training, including benefits.
  • Daycare discounts with participating child care centers.
  • Work from Home Support Allowance.

When will training take place?

If hired, you´ll first attend a mandatory training class (fully paid) that may include time spent training at the office and at home. If you train and work at home, AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal. mobile

Is this a Work from Home Job?

No, this not a Work from Home role but may require Work from Home based on business needs.  We will advise you whether you will train or work from home, office, or a mixture of both.  You will need to confirm you are flexible to train and work at home during the application and interview process.  AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal.

What should my availability be?

This position requires you to be available to work any shift during the call center operating hours, including Saturdays and holidays.

Ready to join the #LifeAtATT? Apply today!




Job ID 2233646I-1 Date posted 07/02/2022
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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