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MXN$21,858 - SENIOR INBOUND Bilingual Customer Service Representative, Mexico City (December Special Wave)

Naucalpan de Juárez, Mexico

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Put your customer skills to work on the front line of our operations.

Credit & Collections

Headset

As a Representative in a Credit & Collections Call Center, you’ll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need – while also delivering a best-in-class experience.

Customer Service

Headset

As a Customer Service Representative, you’ll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. You’ll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.

Loyalty (Retention)

Headset

As a Representative in a Loyalty Call Center, you’ll use an empathetic ear to deliver strong conflict resolution and relationship building skills to retain our valued customers. You will use your talents to offer customized solutions and transform a frustrated exchange to a best-in-class customer experience.

Sales

Headset

As a Representative in a Sales Call Center, you’ll take the lead at the front-line of our company by identifying sales opportunities and offering customized solutions — all while providing excellent service for millions of customers. Your expert recommendations will ensure customers get the most out of the technology they love.

Technology Support

Headset

As a Representative in a Technology Support Call Center, you’ll know your way around the technical landscape. Get ready to deliver best-in-class service while helping customers get the most out of the technology they love. A positive attitude and a desire to stay up-to-date on the latest devices and technology will prepare you to provide innovative solutions to meet customer’s needs.

Credit & Collections Representative

Customer Service

Loyalty (Retention)

Sales

Technology Support

Call Center

Join us and find endless ways to support our customers while moving the world forward.

Call Center

Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.

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You Are

  • Calm under pressure
  • Have a solution-oriented mindset
  • Tech savvy and open to learning about new tech
  • A clear and effective communicator
  • Able to maintain a positive mindset
Male employee with headset on and smiling

You're
Ready To

  • Attend 6-8 weeks worth of training
  • Be flexible with schedule based on business demand
  • Up-sell AT&T products and services with enthusiasm and persuasion
  • Always put customers first
Male employee with headset on looking at a smartphone

You'll Bring

  • A high school diploma or have earned your GED
  • A willingness to develop your customer service/sales skills
  • Familiarity with Windows computers
Female employee with headset on and smiling

You Are

Male employee with headset on and smiling

You're Ready To

Male employee with headset on looking at a smartphone

You'll Bring

Delivering best-in-class service is just the beginning. As a SENIOR Bilingual Customer Service Representative, Credit & Collections, you’ll be part of a team of professionals dedicated to keeping our customers connected.

  • Works with client's designated program administrator to provide quality service and support to ensure service solutions meet customer needs in all core care competencies: billing and expense management, post-sale customer education on wireless service and equipment, technical troubleshooting, and problem solving.

  • Develops, coordinates and monitors the deployment and success of service solutions and provides status updates to the client and Sales Branch based on shared expectations.

 You should be able to show:

  • Ability to deal with a variety of customers.
  • Ability to explain and sustain different charges on bills.
  • Ability to create a sense of urgency on our customers to help them get current on their accounts.
  • Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers.  take notes and create rapport with customers at the same time
  • Build relationships and retain the customer
  • Resolve the customer’s issue while on the phone
  • Need to be creative and innovative

To be successful working on our Credit and Collections team, you’ll need to:

• Have effective communication and negotiation skills, being able to overcome objections and find solutions. 

• Be capable of managing to a variety of customer emotions and requirements.

• Establish positive relationships with customers during every interaction. 

• Listen, respond, and resolve consistently on every call throughout your shift.

• Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone. 

Qualified candidates must meet the following requirements for the position:

• Advanced Conversational English to converse seamlessly with U.S. customers.

• Personal Computer experience with Microsoft Windows and Office.

• High school completion or 5 to 7 years of related experience (billing, collections) / University degree or 0 to 2 years of related experience.

• Ability to work anytime during operating hours from 7am to 7pm Monday to Friday. WEEKENDS OFF. - 40 hours per week (8 hours daily)

What’s in it for you? Start with the paycheck! Our monthly compensation package is:

• Base Salary: MXN$21,858

• Grocery voucher MXN $2,680

• Restaurant voucher MXN $1,761

• Mayor Medical Expenses

• Saving Fund

In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:

• 50% discount on five lines of AT&T Wireless service.

• Vacation days, plus three personal days, life insurance, onsite medical and more.

• Paid starting from your first day of training, including benefits.

• Daycare discounts with participating child care centers.

• Work from Home Support Allowance.

Your health and safety are a top priority.  All interviews are being conducted virtually, and all employees may be required to work/train from our office location or remotely, depending on the needs of the business.  AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal.

As a result of COVID-19 Contingency circumstances, we are requesting our candidates to confirm their availability to train/work remotely. AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal. This is a TEMPORARY measure, once the health authorities confirm the contingency measures changes, you should be available to work at our office location based on business unit needs. The change to permanent telework, in its case, will be in accordance with applicable Legal Regulations.

Ready to take our service to the next level? Apply today.




Job ID 2168304I Date posted 11/09/2021
Apply Now

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Applicant experience

  • Status updates

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    Stay updated on your status. Timing varies, so log in to see where we are.

  • Check email

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    Check your email regularly for any follow-ups.

  • Pass assessment

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    You may have to pass an assessment before moving on to the next step.

  • First attempt

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    If you don't pass on your first attempt, you'll be eligible to retake your assessments after 6 months.

  • Interview

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    Your interview may be online. Make sure you have a strong connection and dress professionally.

One

Review this page and make sure this role is what you would expect

Two

Complete online application

Three
Complete the assessment

Want an idea of what will be on the assessment? You can prepare by taking a look at our study guides:

Call Center Virtual Job Tryout
Four

Phone Interview

Five

In-person interview and role-play

Six

Conditional job offer

Seven

Drug screening and background check

Eight

Congratulation and welcome to AT&T!

COVID-19

The safety of our applicants and employees is one of our top priorities. We provide personal protection protocols and equipment. We’re working to keep everyone safe, so we can keep our customers connected.

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