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Bilingual Sales & Customer Service Representative (Call Center) $14,272 MXN + Monthly Bonus

Naucalpan de Juárez, Mexico

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engage

Join us and find endless ways to support our customers while moving the world forward.

"One thing that can be said about working with AT&T is that we are given the best tools to go above and beyond to help our customers. We sell not only services, but business strategies."

Jessica A. — Sales & Service Representative

Call Center

Join us and find endless ways to support our customers while moving the world forward.

Why AT&T

Whether they're speaking Spanish or English, we want customers to get the most out of every service and product we have to offer. You'll take the lead at the front-line of our company identifying sales opportunities and offering customized solutions—all while providing excellent service for millions of new and existing customers.

Skills

  • Advanced Bilingual
    Spanish and English

    Interact seamlessly with business and consumer customers across the U.S. with advanced English fluency and comprehension.

  • Sales experience and
    confidence

    Your experience upsetting, cross-selling and connecting customers with new sales opportunities will be keys to success.

  • Experience working
    with computers

    Research accounts, products and services, while being able to work independently using a Windows-based PC.

  • Relationship-building
    skills

    Retain customers and create new sales opportunities by building rapport through incoming phone calls.

As a Bilingual National Business Sales and Service (NBISS) Representative, you’ll be part of a team of professionals dedicated to keeping our customers connected. Meet business needs by providing customer service and then cross-selling assigned products such as satellite TV, phone service, mobility, and Broadband Internet, while providing solutions and services to businesses. It’s an opportunity to use your sales skills to redefine how our customers connect to the world. Ready to close the deal on career with global connections and even bigger rewards?

  • Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience. 
  • Applying customer relationship and/or sales techniques to recommend and/or sell a variety of AT&T products or services to meet customers' needs.
  • Provide customer service & billing support, solve any issue related with a customer´s account.
  • Adding new lines or services to accounts to help customer´s business grow
  • Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer´s needs beyond just the resolution of the issue.
  • Find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion etc.). Use your resources to ensure complete resolution.
  • Products offered, Telephone Services, hotspots and device that connects with a network, also able to offer DIRECTV, Internet, programs and diferent type of systems for businesses.
  • Type of sales: Upgrades, package change, adding new services, plan change

Qualified candidates must meet the following requirements for the position: 

  • Advanced English proficiency to communicate effectively
  • Experience using a personal computer and Microsoft Office products is a must
  • One year of customer sales experience. Customer Service experience preferred.
  • Schedule flexibility: Our centers operate Monday through Friday from 7:00 am to 8:00 pm.  Your work schedule may be any time during operating hours and will provide two days off each week.

What’s in it for you?  Start with the paycheck, our monthly compensation package is:

  • Base Salary: MXN$14,272 (40 hrs. p/week)
  • Minimum monthly bonus of  MXN $6,000 when you meet your sales and service targets.
  • Grocery voucher MXN $2,680
  • Restaurant voucher MXN $1,761

In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:

  • 50% discount on five lines of AT&T Wireless service.
  • Vacation days, plus three personal days, life insurance, onsite medical and more.
  • Paid starting from your first day of training, including benefits.
  • Daycare discounts with participating child care centers.
  • Work from Home Support Allowance.

Ready to join the #LifeAtATT? Apply today!

Your health and safety are a top priority.  All interviews are being conducted virtually, and all employees may be required to work/train from our office location or remotely, depending on the needs of the business.  AT&T will provide the necessary equipment and you will need to provide a suitable work space with stable internet connection and cell phone signal.

 As a result of COVID-19 Contingency circumstances, we are requesting our candidates to confirm their availability to train/work remotely. AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal. This is a TEMPORARY measure, once the health authorities confirm the contingency measures changes, you should be available to work at our office location based on business unit needs. The change to permanent telework, in its case, will be in accordance with applicable Legal Regulations.




Job ID 2162590I-1 Date posted 10/18/2021
Apply Now

Salary

MXN$: $14,272 per month

Overall compensation includes $14,272 MXN, plus vouchers. Additionally, you can get a minimum monthly bonus of $6,000 when you meet sales and service targets.

AT&T reserves the right to terminate or amend any and all benefits plans at any time, for any reason, and AT&T employee participation in the plan is neither a contract nor a guarantee of future employment.

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Take three personal days off, in addition to vacation time.

Time Off

Medical
Service

Complimentary rides are available to help you get to work.

Transportation

Get 50% off five AT&T wireless lines.

Exclusive
Discounts

Get covered with benefits that go above and beyond labor law standards.

Life Insurance

Learn the skills you need to succeed — and get paid doing it.

Full-paid
Training

We partner with two nurseries so you have one less thing to worry about.

Child Care
Discounts

Work for a global leader that supports you.

Direct
Employment
with AT&T

Applicant experience

  • Status updates

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  • Check email

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    Check your email regularly for any follow-ups.

    Don't forget SPAM folders!

  • Interview

    Hand Icon

    Your interview may be online. Make sure you have a strong connection and dress professionally.

One

Apply.

Two

Complete online assessments and video interview.

Three

Hiring Manager interview and call simulation.

Four

English assessment.

Five

Pre-employment onboarding (background check and hiring documentation).

Six

Offer and Hire.

Frequently Asked Questions

To qualify, you’ll need to have advanced English language fluency, being able to hold a business conversation with native English speakers. This position requires an English fluency assessment during the hiring process.

Once you’ve been selected, it takes an average of three weeks to be onboarded.

If hired, you’ll first attend a mandatory training class for an average of 7 weeks, Monday-Saturday, 8am to 5:30pm. You’ll have the option of taking the training from home with the right work environment – a stable internet connection, mobile phone signal, and a quiet space to work from.

During the current public health situation, employees with a stable home work environment are able to complete all training and work remotely. Requirements include a 20 Mbps internet connection, a consistent mobile phone signal, and a quiet, suitable space where you can set up company provided equipment and take customer calls. All employees that are not able to meet these requirements or have any lapse in services will need to immediately report to your assigned work location.

Our centers operate Monday through Saturday, from 7 a.m. to 9:15 p.m. Your work schedule may be any time during operating hours and will include two days off each week.

This position requires you to be available to work any shift during the call center operating hours, including Saturdays, Sundays and holidays.

Schedules are based on performance and seniority. Starting out you will be on the late shift (possibly up to six months), working every weekend.

Absolutely – with benefits too.

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