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Bilingual Collections Representative - Mexico City/Toreo

Naucalpan de Juárez, Mexico

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Put your customer skills to work on the front line of our operations.

Credit & Collections

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As a Representative in a Credit & Collections Call Center, you’ll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need – while also delivering a best-in-class experience.

Sales

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As a Representative in a Sales Call Center, you’ll take the lead at the front-line of our company by identifying sales opportunities and offering customized solutions — all while providing excellent service for millions of customers. Your expert recommendations will ensure customers get the most out of the technology they love.

Technology Support

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As a Representative in a Technology Support Call Center, you’ll know your way around the technical landscape. Get ready to deliver best-in-class service while helping customers get the most out of the technology they love. A positive attitude and a desire to stay up-to-date on the latest devices and technology will prepare you to provide innovative solutions to meet customer’s needs.

Credit & Collections Representative

Sales

Technology Support

Call Center

Join us and find endless ways to support our customers while moving the world forward.

Call Center

Be the voice of a global company and put your customer service skills to work. You'll get the chance to provide excellent customer service as part of a worldwide team and gain access to endless possibilities for your career.

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You Are

  • Calm under pressure
  • Have a solution-oriented mindset
  • Tech savvy and open to learning about new tech
  • A clear and effective communicator
  • Able to maintain a positive mindset under pressure
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You're
Ready To

  • Attend 6-8 weeks of paid, full-time training
  • Be flexible with schedule based on business demand
  • Promote and sell AT&T products and services with enthusiasm and persuasion
  • Always put customers first
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You'll Bring

  • Advanced English and Spanish fluency to interact with customers across the U.S.
  • A high school diploma or have earned your GED
  • At least one year of relevant work experience
  • Familiarity with Windows computers and applications
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You Are

Male employee with headset on and smiling

You're Ready To

Male employee with headset on looking at a smartphone

You'll Bring

This is your opportunity to be the voice of AT&T – a global leader in communications and technology!  As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly goals, you’ll help our customers stay connected to what matters the most.

Delivering best-in-class service is just the beginning. As a Bilingual Collections Representative, you’ll be part of a team of professionals dedicated to keeping our customers connected.

Help customers manage various services (DIRECTV, Lan Line, Cell Phone, Internet). Achieve successful collection by providing billing support and negotiating overdue account payments, using various credit and collection techniques and resources. Advocate for our external and internal global customers on matters spanning from product and service issues to billing, orders and complaints. Provide premier customer service by working with various groups for billing, message, and issue resolutions. Advance your skill set by working in one or more of the multiple queues over various customer contact channels. 


What you’ll do:
    Have effective communication and negotiation skills, being able to overcome objections and find solutions.
    Achieve collection goals by providing customer service and then secure collecting as much as possible, as soon as possible as human as possible.
    Effective win - win negotiation on overdue account payments
    General billing support to clarify doubts, orders and complaints regarding overdue payments or fees
    Listen, respond, and resolve consistently on every call throughout your shift.
    Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.

What you’ll bring:
    Advanced Conversational English to converse seamlessly with U.S. customers.
    Personal Computer experience with Microsoft Windows and Office.
    High school completion or one year of customer service.
    Previous experience in customer care, billing, collections, or similar roles is highly desired.
    Ability to train/work 40 hours per week during operation hours from 7:00 am to 9:15 pm CST, Monday to Friday (considering Daylight Saving Time & Holidays) - WEEKENDS OFF
    Ability to work in person based in our office for most of your work shift. Only if required by the Business, alternating in-office work and remote work is based on several factors, including operation’s needs, facility capacity, and overall performance. For this you need to ensure a suitable space to work and reliable and high-speed internet connection (at least 20mbps wired connection).

 Changing the speed of business comes with many rewards –starting with your paycheck:

    Monthly Base Salary: MXN$18,225 (before Taxes)
    Monthly Grocery vouchers MXN $2,918
    Monthly Restaurant vouchers MXN $1,912

 Once you’re a part of the team, you’ll gain some amazing perks and benefits including:

    Life Insurance
    Hospitalization indemnity and Funeral Insurance
    Vacation days, plus three personal days, onsite medical and more.
    50% discount on five lines of AT&T Wireless service.
    Paid starting from your first day of training, including some benefits like meal and grocery vouchers.      

Training Expectations
You will be required to attend 100% of your Training at the Office (between 1-3 months). During your 90 days trial period you will not be authorized to request vacation or personal days off.

Work From Home?
This is not a Work from Home role, but may require work from home based on business needs. We will advise you whether you will work from home, office, or a mixture of both. You will need to confirm you are flexible to work at home during the application and interview process.

How flexible is my schedule?
Schedules are based on performance, seniority, and the operating hours of your site.  This position requires you to be available to train/work 40 hours per week during operation hours from 7:00 am to 9:15 pm CST, Monday to Friday (considering Daylight Saving Time & Holidays) - WEEKENDS OFF

Is training paid?
Absolutely!  And certain benefits also start accruing at the start of training - like meal and grocery vouchers.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you! 

Your future is calling. Apply today!




Job ID 2253720I-1 Date posted 12/28/2022
Apply Now

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation starting from the first day of training. It really does pay to be on our team.

Compensation and Paid Training

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

Applicant Experience

  • Status updates

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    Stay updated on your status. Timing varies, so log in to see where we are.

  • Check email

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    Check your email regularly for any follow-ups.

  • Pass assessment

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    You may have to pass an assessment before moving on to the next step.

  • First attempt

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    If you don’t pass any portion of your assessments or interviews on the first attempt, you’ll be eligible to apply again in 6 months.

  • Interview

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    Your interview may be online or in person — we’ll let you know what to expect. Make sure you’re punctual, have a strong connection, and dress professionally.

One

Review this page and make sure this role is what you would expect.

Two

Complete online application.

Three

Interview with a Staffing Manager and complete initial skill assessment.

Four

Interview with a Hiring Manager and complete a call simulation and skill validation.

Five

Begin pre-employment onboarding with a background check, English assessment and supplying required hiring documents.

Six

Sign your contract.

Frequently Asked Questions

To qualify, you’ll need to have advanced English language fluency, being able to hold a business conversation with native English speakers. This position requires an English fluency assessment during the hiring process.

Once you’ve been selected, it is typically three to five weeks to be onboarded and start.

If hired, you’ll attend a fully paid, mandatory training class. Be prepared to attend 100% of your training at the office during your first three months though there may be situations that require training at home. For any training at your home, AT&T will provide the necessary equipment (computer and mobile phone) during your first few days of training, and you will need to provide a suitable workspace with stable internet connection and cell phone signal. All equipment must be back transported home in secure and private transportation of your choice. After finishing your training, your Business Unit will decide if you will work at home or at the office based on several factors that include operations needs, facility capacity, and overall performance.

This is not a Work from Home role but may require Work from Home based on business needs. We will advise you whether you will train or work from home, office, or a mixture of both. You will need to confirm you are flexible to train and work at home during the application and interview process. AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal.

This position requires you to be available to work any shift during the call center operating hours, including weekends and holidays.

Schedules are based on performance, seniority, and the operating hours of your site. Starting out, you should expect most roles will require working later shifts, weekends, and holidays for the first several months.

Absolutely! And certain benefits also start accruing at the start of training - like meal and grocery vouchers.

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