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Customer Service Representative Work From Home

Minneapolis-St. Paul-Bloomington, Minnesota

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Put your customer skills to work on the front line of our operations.

Credit & Collections

Headset

As a Representative in a Credit & Collections Call Center, you’ll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need – while also delivering a best-in-class experience.

Customer Service

Headset

As a Customer Service Representative, you’ll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. You’ll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.

Loyalty (Retention)

Headset

As a Representative in a Loyalty Call Center, you’ll use an empathetic ear to deliver strong conflict resolution and relationship building skills to retain our valued customers. You will use your talents to offer customized solutions and transform a frustrated exchange to a best-in-class customer experience.

Sales

Headset

As a Representative in a Sales Call Center, you’ll take the lead at the front-line of our company by identifying sales opportunities and offering customized solutions — all while providing excellent service for millions of customers. Your expert recommendations will ensure customers get the most out of the technology they love.

Technology Support

Headset

As a Representative in a Technology Support Call Center, you’ll know your way around the technical landscape. Get ready to deliver best-in-class service while helping customers get the most out of the technology they love. A positive attitude and a desire to stay up-to-date on the latest devices and technology will prepare you to provide innovative solutions to meet customer’s needs.

Credit & Collections Representative

Customer Service

Loyalty (Retention)

Sales

Technology Support

Call Center

Join us and find endless ways to support our customers while moving the world forward.

Call Center

Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.

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You Are

  • Calm under pressure
  • Have a solution-oriented mindset
  • Tech savvy and open to learning about new tech
  • A clear and effective communicator
  • Able to maintain a positive mindset
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You're
Ready To

  • Attend 6-8 weeks worth of training
  • Be flexible with schedule based on business demand
  • Up-sell AT&T products and services
  • Always put customers first
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You'll Bring

  • A high school diploma or have earned your GED
  • At least one year of customer service/sales work experience
  • Familiarity with Windows computers
Female employee with headset on and smiling

You Are

Male employee with headset on and smiling

You're Ready To

Male employee with headset on looking at a smartphone

You'll Bring

Customer Service Representative Loyalty – Work From Home

Answer your calling and take the lead at our company from the comfort of your home. As a member of our team, you’ll redefine how our customers engage with the latest product offerings, media and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.

In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through case resolution pertaining to a variety of issues. You’ll need a strong attention to detail to maintain appropriate records, prepare required reports and update customer accounts. Each case will provide an opportunity to creatively problem solve ways to address customer issues through various tools and systems. Most importantly, your ability to provide effective and timely resolutions will impact the overall customer experience. There may also be instances where you provide customer support as assigned – this may include selling products and services, collecting past due balances, processing credit applications and/or activating services.

You will also be required to:

  • Efficiently navigate between multiple systems to resolve complex customer concerns as it relates to one or more products or services
  • Uncover customer wants, interests and needs in each customer interaction to effectively save the product and offer additional products and services
  • Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting
  • Utilize virtual communication tools to engage your manager or support team for assistance
  • Remain proficient in explaining customer bills as well as managing billing, rate plan and feature matters for one or more products or services
  • Perform basic troubleshooting for one or more products or services
  • Adhere to a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.
  • This is a full time position (40 working hours per week). Flexibility to work any schedule during hours of operation is essential. Current business hours are Monday – Friday 7:00am to 9:00pm and Saturday & Sunday 8:00am to 9:00pm CST

So, what’s in it for you?

We’ll offer paid-training that you’ll be required to complete from home as well as resources to encourage your career growth. We also offer a competitive compensation package. This role starts at over $36,670 per year, representatives can earn up to $45,070 - $51,070 for a total starting salary based on sales performance .

You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:

  • Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
  • AT&T Internet (Fiber where available)
  • Free AT&T TV or U-verse TV - $10 tech and/or equipment fees may apply 
  • AT&T phone & AT&T wireless home phone

There’s no better time than now to dial into a career with AT&T. If you’re ready to join our team, let’s talk! Apply today. #virtualjob #virtualwork

*In order to qualify for this WFH position, you must reside in Minnesota


WFH Requirements:

  • Must have verified internet service with a minimum of 18 mb download and 12mb upload speed and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). Company will provide equipment (keyboard, monitor, computer, mobile device, etc.)
  • Must maintain workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
  • Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.



Job ID 2134818 Date posted 06/19/2021
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Applicant experience

  • Status updates

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    Stay updated on your status. Timing varies, so log in to see where we are.

  • Check email

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    Check your email regularly for any follow-ups.

  • Pass assessment

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    You may have to pass an assessment before moving on to the next step.

  • First attempt

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    If you don't pass on your first attempt, you'll be eligible to retake your assessments after 6 months.

  • Interview

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    Your interview may be online. Make sure you have a strong connection and dress professionally.

One

Review this page and make sure this role is what you would expect

Two

Complete online application

Three
Complete the assessment

Want an idea of what will be on the assessment? You can prepare by taking a look at our study guides:

Call Center Virtual Job Tryout
Four

Phone Interview

Five

In-person interview and role-play

Six

Conditional job offer

Seven

Drug screening and background check

Eight

Congratulation and welcome to AT&T!

COVID-19

The safety of our applicants and employees is one of our top priorities. We provide personal protection protocols and equipment. We’re working to keep everyone safe, so we can keep our customers connected.

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