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Put your customer skills to work on the front line of our operations.
As a Representative in a Credit & Collections Call Center, you’ll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need – while also delivering a best-in-class experience.
As a Customer Service Representative, you’ll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. You’ll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.
As a Representative in a Loyalty Call Center, you’ll use an empathetic ear to deliver strong conflict resolution and relationship building skills to retain our valued customers. You will use your talents to offer customized solutions and transform a frustrated exchange to a best-in-class customer experience.
As a Representative in a Sales Call Center, you’ll take the lead at the front-line of our company by identifying sales opportunities and offering customized solutions — all while providing excellent service for millions of customers. Your expert recommendations will ensure customers get the most out of the technology they love.
As a Representative in a Technology Support Call Center, you’ll know your way around the technical landscape. Get ready to deliver best-in-class service while helping customers get the most out of the technology they love. A positive attitude and a desire to stay up-to-date on the latest devices and technology will prepare you to provide innovative solutions to meet customer’s needs.
Join us and find endless ways to support our customers while moving the world forward.
Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.
This position is located at 7900 Xerxes Ave S Bloomington, MN. You must reside in or near Bloomington to be considered for this job.
Works in the Business segment of the Company. Assists business customers with requests, questions and concerns through research and resolution regarding how to use phones and accessories, billing questions, rate plans, etc. Supports customer by qualifying, activating and selling value added products and features. May support end users in areas such as billing and equipment. May also interact with enterprise customers and their IT managers on the installation & configuration of AT&T Mobility software as well as configuration of laptop computers, Personal Digital Assistants, and Blackberry Client software. May support returns, exchanges, upgrades, accessory orders or missing order requests. Will utilize business tools effectively and accurately, as well as enter and record customer information. Must be skilled in working with both voice and data products (phones, cameras, handheld devices, etc.) and possess a working knowledge of a broad range of Company products/services. Must have solid systems knowledge (e.g., such as but not limited to Siebel, Telegence, and other billing systems, EMT, WebAxe, Activation Mgr., Numeritrack, etc.). May perform Accounts Receivable work for several hundred corporate or government accounts at one time, working with BCM’s and DOS’s to determine the best approach for collections of past due dollars (also supports small business accounts-6-20 lines). May process credit applications and activate service. Maintains appropriate records, prepares required reports, and updates customer accounts on a computer terminal. Performs other duties as assigned by management.
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
1. Answers business customer requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
2. Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
3. Continually maintains working knowledge of all company products, services and promotions.
4. Make recommendations according to customer’s needs on features, accessories, upgrades and rate plans.
5. Utilizes operational systems to process purchases of AT&T Mobility products and services; i.e. collections, payments for Wireless bills and accessories
What’s in it for you? We’ll offer paid-training as well as resources to encourage your career growth and a starting hourly pay based on your qualifications ranging from $17.61 to $19.77. You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:
Special Job Requirements
• Specific job assignments may require day, evening, weekend or holiday hours.
• Overtime may be required.
• Classroom training
• On-the-job training
• Other as identified by management
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
Invested in your satisfaction and continued success.
We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.
Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.
Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.
Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.
Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.
Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.
You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.
When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).
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If you don't pass on your first attempt, you'll be eligible to retake your assessments after 6 months.
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