Job Overview

Job Description:

Looking for a company that values your potential?  A job with AT&T as a Technical Support Representative II can provide you with exactly that! Take advantage of our paid training and wide range of career possibilities. Our Technical Support Representative II positions conduct U-verse Services analysis and troubleshooting with customers via telephone. This job reports to our Milwaukee, WI location. If considered, you mut be able to report to this location.

What your day to day will look like:

• Communicates with customers using in-depth interview to solve U-verse service issues
• Process trouble reports using mechanized systems
• Coordinates the clearance/correction of trouble for IPTV, High Speed Internet Access, and VoIP services
• Assists technicians with troubleshooting as required
• Multi-tasking between different systems
• Communicates with other departments and customers regarding disposition and status of trouble
• Ability to lift and/or exert force up to 10 pounds
• Conducts analysis and troubleshooting via telephone for customer services
• Works with outside vendors and affiliated groups to trouble shoot and restore customer's U-verse service
• Typing for prolonged periods of time
• Sells appropriate items during contacts with customers
• Positions AT&T as the premier provider of choice
• Performs all other duties comparable to the above as assigned
• Follows established safety practices and procedures.

What we are looking for:

• Must be willing to work days, evenings or night tours; overtime, weekends, holidays and split shifts as required.
• Knowledge of Internet, email protocols, DNS, LAN/WAN Expertise
• Understanding of Internet Networking
• Knowledge of router configuration, (e.g. Netopia Efficient)
• Strong verbal and written communication skills are required
• Excellent Customer Service skills

What you can look forward to:

AT&T offers a competitive salary, company provided benefits, formal paid classroom and on-the-job training. Our Technical Support Representative II earn between $17.37- $32.51 up to $88,426. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits: 

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Career possibilities are limitless with AT&T.  You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions.  If you are ready to take the lead as the voice of AT&T, we’d love to hear from you!

Your future is calling.  Apply today!

Weekly Hours:

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With our amazing wage opportunities, our average starting earnings per week begin at

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.