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Network Architect (Government)

Millington, Tennessee

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Pursue a career and your calling.

"The similarities between military and AT&T culture are centered around morals..."

Chris S. — EVP, Technology Operations

"There are a lot of veterans here and it is a very supportive and positive environment just like the military. There is also a strong emphasis on ethics here similar to the military."

Government

Help give our nation powerful possibilities.

AT&T Government Solutions

Giving our nation powerful possibilities.

What you can do in Government Solutions

Find out how you can keep our nation safe.

Connecting first responders

Learn about a Navy SEAL making a difference for us.

Government Support at AT&T

See how AT&T is connecting the United States government.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our Defense Team supports our Nation’s warfighters, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of military operations.

AT&T has an opening for a Network Architect to support the U.S. Navy with cloud-based unified communications (UC).

The job duties of the Network Architect are as follows:                                                                                                         

  • Provide engineering / architectural consulting expertise to deliver service and support to customers using and operating automated call distribution phone software, in person, via remote connection or over the Internet
  • Manage and interface with solution and industry partners to ensure quality service is provided for customer in accordance with any assigned Service Level Agreements (SLA’s)
  • Maintain artifacts for system baseline, configuration management and architectural / operational views to assist customer with decisions regarding roadmaps and long-term Call Center strategy
  • Interact with customer leadership to provide and process information in response to inquiries, concerns, and requests about products and services
  • Provide consultative technical and sales support for the evolution of customer Call Center capabilities
  • Maintain summary resolution tracker for client trouble tickets that may require system / architectural change management process implementation
  • Participate in the diagnosis and resolution of technical hardware and software issues involving connectivity and associated interfaced systems during standard and non-standard business hours such as evenings and/or weekends as necessary
  • Identify and escalate priority issues per Client specifications
  • Redirect problems to the appropriate resource when applicable
  • Offer alternative solutions where appropriate with the objective of retaining end-users’ and clients’ business
  • Organize ideas and communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customer leadership and partners where necessary
  • Stay current with system information, changes, and updates

Required Clearance:

Must be a US Citizen and possess Secret clearance or be able to attain (#clearable) (#secret)

Required Qualifications:

Technical:

  • Extensive knowledge of Cisco Call Center / UC Ecosystem to include Best Practices, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Intelligent Contact Manager (ICM), Cisco Unified Contact Center Express (UCCX), Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Intelligence Center (CUIC) and Cisco Unified Customer Voice Portal (CVP)
  • Knowledge of relevant software computer applications and equipment – specifically technical proficiency in Cisco Contact Center Enterprise Product Lines
  • Expertise with the implementation and administration of Cisco CUCM and UC
  • Proficiency in engaging vendor product / technical support processes for escalation and resolution of complex trouble tickets
  • Previous experience as Lead Engineer on a large-scale UC implementation
  • Knowledge of end-user service principles and practices to include Call Center Intake Processes
  • Understanding of complex call center / cloud access architectures and processes
  • Ability to manage technical Integrated Product Teams consisting of various industry partners
  • Ability and willingness to provide technical instruction regarding fielded systems and any upgrades that are delivered
  • Availability to support technical efforts during high intensity incident resolution processes
  • Previous Management, Network and UC Engineer Consulting experience
  • Familiarity with 911 and Enhanced 911 (E911) systems and their integration with Call Center operations
  • Non-Technical
  • CONUS travel as necessary
  • Willingness to co-operate with others and work to Call Center objectives
  • Multi-tasking capabilities
  • Dedication to continuing work until challenge is resolved
  • Ability to maintain effectiveness when experiencing major changes in personal work tasks or work environment
  • Ability to adjust effectively to work within new work structures, processes, requirements, or cultures
  • Ability to focus and guide self and assigned team members in accomplishing work objectives
  • Commitment to making end-users and their needs a primary focus of one’s actions; developing and sustaining productive end-user relationships
  • Ability to identify and understand issues, problems, and opportunities; compare data from different sources to prepare recommendations for optimization and improvement within the Call Center architecture; use effective approaches for choosing a course of action or developing appropriate solutions; and take action that is consistent with available facts, constraints, and probable consequences
  • Willingness to establish proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
  • Stable performance under pressure or opposition (such as time pressure or job ambiguity) and ability to handle stress in a manner that is acceptable to others and to the organization, dealing effectively with others in antagonistic situations and using appropriate interpersonal styles and methods to reduce tension or conflict
  • Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations
  • High standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed

Desired Qualifications:

  • Cisco UCCE Specialist Certification
  • Cisco Certified Network Associate Certification (CCNA)
  • Familiarity with Humanify Enterprise Cloud Services Suite
  • Experience managing an DoD IL4 solution
  • Understanding of FEDRAMP and Risk Management Framework processes

Ready to join our team? Apply Today!





Job ID 2229327 Date posted 06/07/2022
Apply Now

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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