Vendor Manager - Legally Protected Status (Law 68/99) at AT&T Careers - AT&T Careers
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Vendor Manager - Legally Protected Status (Law 68/99)

Milan, Lombardy, Italy

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Description

This role is reserved to candidates with protected status (law 68/99). You must have a registered disability of 60% or more to apply and be considered for this opportunity.

The candidate will act as vendor focal point for both the customer and account team in highly customized outsourcing environment. You will track contract compliance, monitor vendor performance in terms of delivery and support. contract management.

Roles and responsibilities
• Critical role bridging AT&T internal organizations (Global Vendor Management, Global Supply Chain, Carrier Relationship management, 3PT and procurement), Customer (IBM) and dedicated account team.
• Customer facing for vendor related projects and issues.
• Track contract compliance, performance management, and issues with 3rd party vendors consistent with specifically defined AT&T contract scope.
• Act as escalation point along with Service Management and SOE.
• Engage 3rd party vendors as needed to address any operational performance issues, ensuring services are consistent with specifically defined AT&T contract scope.
• Develop a deep understanding of the Inventory Process (GPS and 3PT), Managed Services business processes as well as an understanding of the technical aspects of the inventory under management.
• Professional Services and CAPEX spend tracking and control.
• Optimization and control costs in this outsourcing highly customized environment.
• Travel to meet the Customer and Vendors.


Qualifications

Customer facing Vendor Manager must have a sound understanding of Vendor Management, Carrier Management, Outsourcing and Managed Services business processes as well as experience in service management and cost control. The preferred candidate will have experience in budget control, performance analysis and contract management.

• Degree level education and/or 10+ experience in customer support, vendor management
• Strong leadership, teamwork and communications skills
• Proficiency in English; written and verbal communication skills are MUST
• Italian is required
• Experience with AT&T Managed Services is advantageous
• Financial acumen
• Background in Inventory Management
• Project Management best practices is advantageous
• Basic understanding of networking which includes Hardware and Software capabilities
• Problem solver, Team player

Education and qualifications

Degree level education and / or 10+ years experience in customer support, vendor management.

Additional Information

This role is reserved to candidates with protected status (law 68/99). You must have a registered disability to apply and be considered for this opportunity.

Job ID 1955361 Date posted 10/22/2019

Had a fantastic experience at at& for the last 14 years in different roles

Pros

Great team of colleagues that I worked with and a lot of different cultures which all worked well together.

Cons

Some managers do not know how to be a manager and manage a team

Former Employee - Senior Specialist Technical Support
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