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Call Center Sales Consultant

Miami, Florida

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excite

Put your customer skills to work on the front line of our operations.

Credit & Collections

Headset

As a Representative in a Credit & Collections Call Center, you’ll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need – while also delivering a best-in-class experience.

Customer Service

Headset

As a Customer Service Representative, you’ll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. You’ll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.

Loyalty (Retention)

Headset

As a Representative in a Loyalty Call Center, you’ll use an empathetic ear to deliver strong conflict resolution and relationship building skills to retain our valued customers. You will use your talents to offer customized solutions and transform a frustrated exchange to a best-in-class customer experience.

Sales

Headset

As a Representative in a Sales Call Center, you’ll take the lead at the front-line of our company by identifying sales opportunities and offering customized solutions — all while providing excellent service for millions of customers. Your expert recommendations will ensure customers get the most out of the technology they love.

Technology Support

Headset

As a Representative in a Technology Support Call Center, you’ll know your way around the technical landscape. Get ready to deliver best-in-class service while helping customers get the most out of the technology they love. A positive attitude and a desire to stay up-to-date on the latest devices and technology will prepare you to provide innovative solutions to meet customer’s needs.

Credit & Collections Representative

Customer Service

Loyalty (Retention)

Sales

Technology Support

Call Center

Join us and find endless ways to support our customers while moving the world forward.

Call Center

Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.

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You Are

  • Calm under pressure
  • Have a solution-oriented mindset
  • Tech savvy and open to learning about new tech
  • A clear and effective communicator
  • Able to maintain a positive mindset
Male employee with headset on and smiling

You're
Ready To

  • Attend 6-8 weeks worth of training
  • Be flexible with schedule based on business demand
  • Sell AT&T products and services with enthusiasm and persuasion
  • Always put customers first
Male employee with headset on looking at a smartphone

You'll Bring

  • A high school diploma or have earned your GED
  • At least one year of customer service/sales work experience
  • Familiarity with Windows computers
Female employee with headset on and smiling

You Are

Male employee with headset on and smiling

You're Ready To

Male employee with headset on looking at a smartphone

You'll Bring

Call Center Sales Representative

Are you a proven seller? Is being part of an award-winning team that passionately cares about customers and delivers best-in-class products and services important to you? Then you'll love being a member of our sales team. Our call center sales representatives are the front line of our company, selling the latest in cutting edge technology, identifying opportunities and providing solutions to address our customers' needs.

What does it take to be a proven seller? Courtesy, professionalism, product knowledge, and sales techniques to build customer relationships. The goal? Help customers and provide them with solutions through proven sales techniques. We'll get you started by providing on-the-job sales training and resources. On our team, you'll be an important part of shaping our customer experience – from generating revenue through sales, customer retention, to answering questions.

What you'll do as a Call Center Sales Representative:
• Utilize proven sales techniques to build customer relationships to enhance the customer buying and service experience for small business customers
• Opportunity to consistently meet or exceed sales quotas and service objectives to earn extra cash
• Interact proficiently with a variety of online systems to provide the right solutions that meets the customer's needs
Bottom line? When our customers think of AT&T, they'll think of you.

What's in it for you?

Start with the paycheck: Call Center Sales Representatives have starting base pay of up to $38,454 annually (up to over $18 houly) based on overall qualifications. Plus excellent earning potential based on sales performance.Our Average Earnings is over $70K (over $33/hour) with top performers earning much more!

Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources, plus a 50% off your AT&T wireless service and discounts on other AT&T products and services. Click link to view.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions.

If you're 18 years or older, let's talk.


Our Call Center Sales Representative must be able to:
• Satisfactorily complete on-the-job and/or classroom training
• Effectively use multiple systems to identify and communicate products that meet the customer’s needs, and resolve the customer’s problem in a productive manner
• Work day, evening, holiday, night, weekend and/or split shifts if required
• Qualify on pre-employment screening
• Operate a computer and have basic keyboarding skills

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

Customer Experience Assessment - Sales (CEA Sales)
Customer Service Assessment
Test study guides can be found here




Job ID 2163969 Date posted 11/29/2021
Apply Now

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Applicant experience

  • Status updates

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    Stay updated on your status. Timing varies, so log in to see where we are.

  • Check email

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    Check your email regularly for any follow-ups.

  • Pass assessment

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    You may have to pass an assessment before moving on to the next step.

  • First attempt

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    If you don't pass on your first attempt, you'll be eligible to retake your assessments after 6 months.

  • Interview

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    Your interview may be online. Make sure you have a strong connection and dress professionally.

One

Review this page and make sure this role is what you would expect

Two

Complete online application

Three
Complete the assessment

Want an idea of what will be on the assessment? You can prepare by taking a look at our study guides:

Call Center Virtual Job Tryout
Four

Phone Interview

Five

In-person interview and role-play

Six

Conditional job offer

Seven

Drug screening and background check

Eight

Congratulation and welcome to AT&T!

COVID-19

The safety of our applicants and employees is one of our top priorities. We provide personal protection protocols and equipment. We’re working to keep everyone safe, so we can keep our customers connected.

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