Bilingual Call Center Sales Representative at AT&T Careers - AT&T Careers
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Bilingual Call Center Sales Representative

Miami , Florida

Overview

Ready to translate your talents into major opportunities? On our Bilingual Call Center team, you can do just that. Help us connect to more people than ever before – in a language that makes them feel comfortable and shows that they matter. In exchange, you’ll find endless possibilities for your career. Sounds pretty cool, right?

  • Full-time: may include nights & weekends
  • $12+/hr, based on experience and education

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What makes a successful Customer Service Representative? Check out below to see if you have what it takes.

  • Compassionate 7
  • Good Listener 9
  • Helpful 10
  • Quick-thinking 9
  • Self-starter 8
  • Trustworthy 10

Bilingual Call Center Sales Representative

Miami , Florida

Hear from the hiring team - Watch Video
LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?

A job with AT&T as a Bilingual Sales Consultant can provide you with exactly that! 

The starting pay for this position is $400.00 - $751.50 per week depending on your experience/education. Potential for salary increases every 6 months!  You will also have the opportunity to earn up to $500.40 per week in target incentive if you meet your sales objectives.

Your employment with AT&T includes an outstanding training curriculum and a wide range of future career possibilities with unlimited and varied advancement opportunities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more! Sales Consultants receive a competitive base pay with extraordinary incentive pay based on actual performance results.

What you'll do as an AT&T Bilingual Sales Consultant:

Utilize proven sales and service techniques to build customer relationships, enhance the customer’s buying experience, retain customers, and exceed customer care commitments

Provide world-class service by delivering an effortless customer experience

Interact proficiently with a variety of online systems to problem solve, identify sales and retention opportunities, and present an all-inclusive solution that meets the customer’s needs

Opportunity to consistently meet or exceed sales quotas and service objectives in a fast-paced call center environment


*Bilingual Sales Consultants are compensated on a leveraged compensation plan consisting of base pay and incentive pay.



Additional Information:

Our Call Center Sales Representative must be able to:
  • Satisfactorily complete on-the-job and/or classroom training
  • Effectively use multiple systems to identify and communicate products that meet the customer’s needs, and resolve the customer’s problem in a productive manner
  • Work day, evening, holiday, night, weekend and/or split shifts if required
  • Satisfactory results from a background/employment history investigation and drug screening
  • Qualify on pre-employment screening
  • Operate a computer and have basic keyboarding skills
Customer Experience Assessment-Sales (CEA-Sales)
Customer Service Assessment (CSA)

Test study guides can be found at:
www.att.jobs/test-guides.aspx

Job ID 1828516
Date posted 07/05/2018

Applicant Experience

Want to know what to expect? Here’s a breakdown of the typical application process.

  • Your experience can take between 4 – 6 weeks depending on location and time of year.
  • You may have to pass an assessment before moving on to the next step.
  • If you don’t pass on your first attempt, you’ll be eligible to retake your assessments after 6 months.
  • Your interview may be online. Make sure you have a strong connection and dress professionally.
  • Watch this video to see what the job’s really like

  • Complete the assessment

  • Phone Interview

  • In-person interview

  • Conditional job offer

  • Drug screening and background check

  • Congratulations and welcome to AT&T!

How to prepare for your assessment

Our goal is to set you up for success at AT&T.

That's why we’re providing you with the information you need to prepare for the entire application process. In particular, your first assessment will look for traditional employment characteristics to see how you work best. Your second assessment is more like an interactive game – testing your decision making and memory skills. And if the role you’re applying for is bilingual, there'll be one last language assessment over the phone to help us confirm you’re fluent in the needed language.

When you’re getting ready, it’s a good idea to find a quiet place, get in the zone and answer as honestly as possible. And to prevent any errors from happening, make sure you are doing so on a computer and not a mobile device.

To get a better idea of what will be involved, check out our Assessment Tips

Service Representative

Pros

Excellent pay and benefits, great locations with access to Marta, great co workers and managers.

Cons

Deadlines and spreadsheets , some weekend work

Former Employee - Customer Service Representative
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Perks

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

  • Party every (pay) day

    Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

  • Save on swag

    Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services – plus other awesome items, like tickets to live events.

  • Get some “you” time

    Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.

  • Upgrade your skill set

    You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

  • Graduate to what’s next

    Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

  • Stuff your piggy bank

    When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

  • Know you’re covered

    Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

LifeAtATT

This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.

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