Operations Manager at AT&T Careers - AT&T Careers
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Looking for a career that takes you further? Here at AT&T, our job is to connect the world. Whether it's in Mexico or around the globe, we transform how people share their lives with each other. And with a growing network of 120 million customers across 225 countries, we're industry innovators - and we're changing the face of communications technology. Come see what's next.

Operations Manager

Mexico

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Description

Support customers through activities which may include but not be limited to the receipt of customers calls, inquiries and complaints resulting in trouble tickets, order input, data gathering and traffic studies. Works with various groups for billing, message and trouble resolutions that directly impact the service(s) provided to customers.

Qualifications

Call Center Technologies-2
•CRM Strategy Design and Implementation-2
•Cust Suprt Policies Standards & Proced-2
•Customer Interaction-3
•Customer Relationship Management (CRM)-2
•Customer Support Function-2
•Customer Support Operations-2
•Deliver customer-focused rslt(Non-Sup)-2
•Ignite innovation and change(Non-supv)-1
•Knowledge of Customers-2
•Knowledge of Product Line-2
•Service Excellence-3

Experienced Operations Manager: 3-5 years
Experience with AT&T's MRS/MLAN/MSS Services preferable
Customer facing operations management experience
Need to work US ET shift as she/he will be supporting the US Ops management shift
Hands on troubleshooting experience in WAN/LAN/FW highly desired
Job ID 2002712 Date posted 01/14/2020

Excellent!

Pros

Very good work - life balance

Cons

Currently none so far ..

Current Employee - Network Engineer
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