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The Change Coordinator is required to work within Service Delivery and act as a point of engagement on a daily basis for the various product teams. They will be responsible for performing risk and conflict assessments and prioritizing key activity with stakeholders, operations, and development teams. Furthermore the role will liaise with other delivery teams to maintain effective communications regarding the delivery of various upcoming products and services by the development areas.
Roles and Responsibilities:
Change Coordinator will work within various AT&T tools Change Coordinator will work within various customer change mgmt. tools Change Coordinator will be completing tasks to offload work from the Network Engineers (NE) in AT&T and customer tools
Key Competencies and Skills:
The successful candidate should be able to demonstrate 1. Excellent communication skills (fluent English), specifically dealing with staff at all levels and other parts of the COMPANY, and with external contacts. 2. Proven training ability, demonstrating skills in material creation, user support and guidance. 3. The ability to influence decisions across all senior levels of management. 4. The ability to work effectively with 3rd party and internal service providers who manage the production or distribution infrastructure on COMPANY’s behalf. 5. Excellent documentation skills with experience of creating support documentation for users and the Operations Team. 6. Excellent administration skills with an eye for detail and self-motivated. 7. Proven ability to show resiliency and be able to priorities key activities within the business while managing stakeholder expectations. 8. Excellent approach to planning work, managing priorities and using own initiatives to overcome issues. 9. Can cope in a technically complex and fast-changing environment
Education and Qualifications:
1. Ideally had some exposure to Change Management within an Administration role or knowledge of ITIL service support principles. 2. Some experience in using service delivery and Change management software tools. 3. Experience of working in an environment with a strong customer/audience focus. 4. A commitment to maintaining high industry Support standards, and to providing an efficient and effective service. 5. The ability to understand complex technical systems built from many separate software and hardware components, specifically web application architectures. 6. English is required language
Very good work - life balance
Currently none so far ..Current Employee - Network Engineer
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