Senior Specialist - Analytics and Reporting at AT&T Careers - AT&T Careers
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Looking for a career that takes you further? Here at AT&T, our job is to connect the world. Whether it's in Mexico or around the globe, we transform how people share their lives with each other. And with a growing network of 120 million customers across 225 countries, we're industry innovators - and we're changing the face of communications technology. Come see what's next.

Senior Specialist - Analytics and Reporting

Mexico City, Mexico City, Mexico

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The position is a reporting and analytics role supporting a call center of excellence serving US based customers.

Looking for someone who is highly motivated and works well in ambiguous situations. An individual who enjoys working to create something new that does not have an established process. This role will have a large impact on the overall call center performance.

Roles and Responsibilities:
Responsibilities will include producing executive level performance reports and performing analytics to drive increased performance in the center. Analytics will look for trends, spikes & dips in results and will span every area of the call center such as customer experience, calls, sales, saves, attendance, and compliance.
Oracle developer

Key Competencies and Skills:
Job Specific skills
• Visual Basic Programming
• SQL Programming
• Strong reporting and data analysis knowledge
• Web based - Data base programming
• Oracle programming
• Data base
Professional Skills
• Strong organization and prioritization skills
• Data Gathering and Analysis
• Business and Financial Acumen

Education and Qualifications:
Bachelor Degree
Fully Bilingual (English - Spanish)
Job ID 1909961-I Date posted 04/09/2019

Excellent!

Pros

Very good work - life balance

Cons

Currently none so far ..

Current Employee - Network Engineer
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