Manager, Customer Advocate Claims & Risk at AT&T Careers - AT&T Careers
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Looking for a career that takes you further? Here at AT&T, our job is to connect the world. Whether it's in Mexico or around the globe, we transform how people share their lives with each other. And with a growing network of 120 million customers across 225 countries, we're industry innovators - and we're changing the face of communications technology. Come see what's next.

Manager, Customer Advocate Claims & Risk

Mexico City, Mexico City, Mexico

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Handles, analyze and manage company claims and evaluates risk, frauds and related issues from US customers. Handles special claim arrangements, and problem risk accounts. Oversee analysis of accounts receivable, aging of accounts to determine overdue accounts, and application of claims and risk procedures. Leads the analysis of accounts receivable, aging of accounts to determine overdue accounts, and application of claims and risk procedures.

Roles and Responsibilities:

We need outstanding experienced people managers who will manage, coach, develop each member of the team of Claims & Risk Customer Care Specialist. Managers who are comfortable dealing with various technical, performance, personal issues of their team members daily. Manager should be able to keep the team's performance, satisfaction and motivation on the top levels. The role of the manager is varied with opportunity to grow and develop within a truly global organization.

Key Competencies and Skills:

- Supervisory Experience over cross-functional teams - Fluent in English and Spanish (read/write/speak) - Communicate effectively, both oral and written - Proficiency working with Outlook, Excel, PowerPoint and Word. - Analytical and critical thinking - Flexible and adaptable, working in an ever changing environment - Ability to work flexible schedule as per business needs

Education and Qualifications:

University degree. 2 to 5 years of related experience Work location: Tecnoparque

Additional Information:

Job Offer will be determined according to each candidate´s experience, tenure and skills. It may be different from current employees occupying same position. Requirements for internal candidates: • BPS results for the past 6 months • Perfect Attendance • Show commitment to Compliance: i.e. SPFT / Completed Audits / Audits compliance • No ”Limited” Rate on the last Appraisal results • No COBC / Integrity issues in the last 12 months • At least 6 months in current position • Not to be currently applying for any other position
Job ID 1911085-I Date posted 09/04/2019

Excellent!

Pros

Very good work - life balance

Cons

Currently none so far ..

Current Employee - Network Engineer
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