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Looking for a career that takes you further? Here at AT&T, our job is to connect the world. Whether it's in Mexico or around the globe, we transform how people share their lives with each other. And with a growing network of 120 million customers across 225 countries, we're industry innovators - and we're changing the face of communications technology. Come see what's next.
Roles and Responsibilities:
Reviewing client queries in a ticketing system and take action accordingly. This can be simply to modify data in our HR Data base on behalf of the client or load files with mass changes (e.g. if a group switches supervisors). Or provide a written answer to any question that they may have with handling the HR systems. It can span to offer training and advice around our HR system environment for new hires or our HR colleagues. Over time when trained the person will also help with more general HR related queries and with developing FAQ or other tools which help to provide the right information to our clients in a self-service environment.
Key Competencies and Skills:
Fluent English and Spanish
• Very analytical, organized and well structured, Advanced MS Excel skills (pivot tables, reports etc.)
• Detailed focus, precise
• Joy in working with data and systems
• Very good communication skills
• Stress resistant, able to work with strict deadlines
• Self-sufficient, independent, pro-active: able to work in a remote management environment with limited supervision, able to pick up the phone and discuss topics in international environment
Education and Qualifications:
University degree (bachelor minimum, master preferred) in HR, accountant economics or related field, work experience of minimum 3 years or other education but substantial work experience in similar roles (can be finance or HR but role handling data) .
No travel / no shift / remotely managed. Operates within a team spread around the globe- this requires interest and joy in actively reaching out to profit from all information / training offered both virtual and across the phone. Some flexibility to attend later evening or early morning calls typically from home needed which in return is offering some more flexibility in terms of work scheme.
Very good work - life balance
Currently none so far ..Current Employee - Network Engineer
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This isn’t just another job. This is #VidaEnATT. We’re creating what’s next — and having an awesome time doing it.See What's Here