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Join us and find endless ways to connect to our customers while moving the world forward.
Use your customer service skills to give people the power to connect.
Be the voice of a global company and put your customer service skills to work. You'll get the chance to provide excellent customer service as part of a worldwide team and gain access to endless possibilities for your career.
Autumn is coming, get that new job you've been looking for before the year ends! Get selected for the best job and become part of #LifeAtAtt
SAVE THE DATE! September 21st, 2023
Positions available in Naucalpan @Estado de Mexico as Sales and Customer Service Expert and HIRED DIRECLTY by AT&T!
Event is 100% online using Micrsoft Teams app (free to download in PC & Smartphone)
Make sure to finish your application and you'll receive the link to join the virtual event. Be aware of your email for our communications.
What are the jobs available?
As a Bilingual Sales & Customer Service Representative, you’ll be part of a team of professionals dedicated to keeping our customers connected. Meet business needs by providing customer service and then cross-selling assigned products such as satellite TV, phone service, mobility, and Broadband Internet, while providing solutions and services to businesses. It’s an opportunity to use your sales skills to redefine how our customers connect to the world. Ready to close the deal on career with global connections and even bigger rewards.
As a Bilingual Collections & Customer Service Representative, you’ll be part of a team of professionals dedicated to keeping our customers connected. Achieve successful collection by providing billing support and negotiating overdue account payments, using various credit and collection techniques and resources. Advocate for our external and internal global customers on matters spanning from product and service issues to billing, orders and complaints. Provide premier customer service by working with various groups for billing, message, and issue resolutions. Advance your skill set by working in one or more of the multiple queues over various customer contact channels.
To be successful working on our Sales & Customer Service team, you’ll need to:
Who makes a great fit for the role? There are a few must-haves:
There’s more than a paycheck in it for the right candidate. Our compensation package includes:
For Sales
For Collections
In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:
Training Expectations
You will be required to attend 100% of your Training at the Office (between 1-3 months). After finishing your training, your Business Unit will decide if you will work at home or at the office based on several factors, including operation’s needs, facility capacity, and overall performance. AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection (at least 20mbps wired connection) and cell phone signal. All company provided equipment must be transported home in secure and private transportation of your choice. During your 90 days trial period you will not be authorized to request vacation or personal days off.
Work From Home?
This is not a Work from Home role, but may require work from home based on business needs. We will advise you whether you will work from home, office, or a mixture of both. You will need to confirm you are flexible to work at home during the application and interview process.
How flexible is my schedule?
Schedules are based on performance, seniority, and the operating hours of your site. This position requires you to be available to train/work 5 days (40 hours during operation hours) + 2 resting days per week; we operate from 7am to 9.15pm Monday to Saturday, including Daylight Saving Time & Holidays.
Is training paid?
Absolutely! And certain benefits also start accruing at the start of training - like meal and grocery vouchers.
Your future is calling. Apply today!
Invested in your satisfaction and continued success.
We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.
Stay updated on your status. Timing varies, so log in to see where we are.
Check your email regularly for any follow-ups.
You may have to pass an assessment before moving on to the next step.
If you don’t pass any portion of your assessments or interviews on the first attempt, you’ll be eligible to apply again in 6 months.
Your interview may be online or in person — we’ll let you know what to expect. Make sure you’re punctual, have a strong connection, and dress professionally.
Review this page and make sure this role is what you would expect.
Complete online application.
Interview with a Staffing Manager and complete initial skill assessment.
Interview with a Hiring Manager and complete a call simulation and skill validation.
Begin pre-employment onboarding with a background check, English assessment and supplying required hiring documents.
Sign your contract.
To qualify, you’ll need to have advanced English language fluency, being able to hold a business conversation with native English speakers. This position requires an English fluency assessment during the hiring process.
Once you’ve been selected, it is typically three to five weeks to be onboarded and start.
If hired, you’ll attend a fully paid, mandatory training class. Be prepared to attend 100% of your training at the office during your first three months though there may be situations that require training at home. For any training at your home, AT&T will provide the necessary equipment (computer and mobile phone) during your first few days of training, and you will need to provide a suitable workspace with stable internet connection and cell phone signal. All equipment must be back transported home in secure and private transportation of your choice. After finishing your training, your Business Unit will decide if you will work at home or at the office based on several factors that include operations needs, facility capacity, and overall performance.
This is not a Work from Home role but may require Work from Home based on business needs. We will advise you whether you will train or work from home, office, or a mixture of both. You will need to confirm you are flexible to train and work at home during the application and interview process. AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal.
This position requires you to be available to work any shift during the call center operating hours, including weekends and holidays.
Schedules are based on performance, seniority, and the operating hours of your site. Starting out, you should expect most roles will require working later shifts, weekends, and holidays for the first several months.
Absolutely! And certain benefits also start accruing at the start of training - like meal and grocery vouchers.
The values we live by.
Do the right thing, no compromise.
Innovate and get there first.
In everything, every time.
Impact your world.
Speak with your actions.
When customers & colleagues need you most.
