Bilingual Customer Service Representative, Credit & Collections at AT&T Careers - AT&T Careers
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Bilingual Customer Service Representative, Credit & Collections

Mexico City, Mexico City, Mexico


In our Call Centers, your talents will connect us to customers – in English and Spanish. Solve problems, share the latest services and do it all with a global company that supports you. Ready to get started on this major opportunity?

  • MXN$: $17,573 to $19,452 per month
    Overall compensation includes pay and vouchers and is dependent on role and work shift.

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What makes a successful Customer Service Representative? Check out below to see if you have what it takes.

  • Customer-centric service 10
  • English Proficiency 8
  • Persuasiveness 8
  • Teamwork 9
  • Interpersonal skills 7
  • Computer skills 8
AT&T reserves the right to terminate or amend any and all benefits plans at any time, for any reason, and AT&T employee participation in the plan is neither a contract nor a guarantee of future employment.

Bilingual Customer Service Representative, Credit & Collections

Mexico City, Mexico City, Mexico

Delivering best-in-class service is just the beginning. As a Bilingual Credit & Collections Representative, you’ll be part of a team of professionals dedicated to keeping our customers connected. Join our growing team and find out just how far a career at AT&T can take you.

Working in one of the most advanced contact centers in the world, you’ll play a vital role in shaping the customer experience. While working with customers to bring overdue accounts current, we’ll also rely on you to provide top-notch service. You’ll connect customers with the answers they need on everything from common billing questions and service issues to upgrades on their current products and solutions. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

Roles and Responsibilities:
• Ability to deal with a variety of customers.
• Ability to explain and sustain different charges on bills.
• Ability to create a sense of urgency on our customers to help them get current on their accounts.
• Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers, take notes and create rapport with customers at the same time.
• Build relationships and retain the customer.
• Resolve the customer’s issue while on the phone to completion.
• Listen and respond on the phone while receiving back-to-back calls throughout your entire shift.
• Need to be creative and innovative.

Key Competencies and Skills:
1. Positive Service Orientation
2. Effective Communication & Responsiveness
3. Negotiating and Overcoming Objections
4. Knowledge of Computers & Technology
5. Following Policies & Procedures
6. Problem Solving & Learning Orientation

Education and Qualifications:
Qualified candidate profile:
• Advanced English proficiency to communicate effectively
• Experience using a personal computer and Microsoft Office products is a must.
• High school completion or one year of customer service, billing or collections experience preferred.
• Previous work in billing, collections or similar roles is an advantage.
• Schedule flexibility: Monday to Sunday from 6am to 10pm (considering time changes during summer and winter), and work on Mexico and USA Holidays.

Additional Information:
What’s in it for you? Start with the paycheck! Our monthly compensation package is MXN$19,452.

Base Salary: MXN$15,000 (40 hrs p/week)
• Grocery voucher MXN $2,474.08
• Restaurant voucher MXN $1,979.32

In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:
• 50% discount on five lines of AT&T Wireless service
• Vacation days, plus three personal days, life insurance, onsite medical and more.
• Paid starting from your first day of training, including benefits
• We help you get to the call center easier, we now provide complementary transportation to our employees.
• If you have kids, you can also enjoy daycare discounts with the two daycares we’ve partnered with.

Ready to take our service to the next level? Apply today.
Job ID 1848746-I
Date posted 01/10/2019


  • Time off

    Take three personal days off, in addition to vacation time.

  • Restaurant and Grocer vouchers

    You'll get vouchers for groceries and local restaurants.

  • Life insurance

    Get covered with benefits that go above and beyond labor law standards.

  • Exclusive discounts

    Get 50% off five AT&T wireless lines.

  • Full-paid training

    Learn the skills you need to succeed – and get paid doing it.

  • Direct employment with AT&T

    Work for a global leader that supports you.

Applicant Experience

Want to know what to expect? Here’s a breakdown of the typical application process.

  • Check your status regularly. Timing varies, so log in to see where we are.
  • You may have to pass an assessment before moving on to the next step.
  • If you don’t pass on your first attempt, you’ll be eligible to retake your assessments after 6 months.
  • Phone prescreening

  • Staffing interview

  • Assessments

  • Manager interview

  • Background check and hire documents vallidation (2 or 3 weeks)

  • Job offer

  • Contract signature

  • Congratulations and welcome to AT&T!


This isn’t just another job. This is #VidaEnATT. We’re creating what’s next — and having an awesome time doing it.

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