Bilingual Customer Service Agent, Credit & Collections at AT&T Careers - AT&T Careers
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Bilingual Customer Service Agent, Credit & Collections

Mexico City , Mexico

Overview

In our Call Centers, your talents will connect us to customers – in English and Spanish. Solve problems, share the latest services and do it all with a global company that supports you. Ready to get started on this major opportunity?

  • Hours of operation 6:00 am – 11:00 pm Monday – Sunday
    30, 40, and 48 hour shifts available
  • MXN$: $17,573 to $19,452 per month;
    overall compensation includes pay and vouchers.
    Pay dependent on role and work shift

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What makes a successful Customer Service Representative? Check out below to see if you have what it takes.

  • Customer-centric service 10
  • English Proficiency 8
  • Persuasiveness 8
  • Teamwork 9
  • Interpersonal skills 7
  • Computer skills 8
AT&T reserves the right to terminate or amend any and all benefits plans at any time, for any reason, and AT&T employee participation in the plan is neither a contract nor a guarantee of future employment.

Bilingual Customer Service Agent, Credit & Collections

Mexico City , Mexico

Our Call Center in Toreo is growing and we want you to be part of this growth!

Are you ready to deliver best-in-class service in an environment that empowers you to think creatively and stay at the forefront of technology? As a Customer Advocate at our Bilingual Contact Center, you’ll drive AT&T towards innovation in a workplace of the future! With one of the most advanced contact centers in the world, we offer a collaborative workspace with an open floor plan, digital displays, touchscreens, and access to AT&T’s TV Everywhere experience on each and every floor. This is an opportunity to enjoying the most innovative workspace and technology in a call center, at the front line of our company offering solutions, identifying sales opportunities and serving millions of our customers – one at a time.

Roles and Responsibilities:
As a trusted advisor, you’ll play a vital role in shaping our customer experience. From selling and upselling AT&T products and services to assisting with customer questions and account balances, you’ll seek resolution in a single call. We’ll also count on you to deliver the highest degree of courtesy and professionalism while connecting our customers to the latest technology. We’ll also look to you to:
• Meet business needs by negotiating and collecting overdue account payments, using various credit and collection techniques and resources
• Advocate for our external and internal global customers on matters spanning from product and service issues to billing, orders and complaints
• Leverage various tools & technologies to provide support and an effortless experience to customers, while staying current on new and changing tools and technology used and sold by AT&T
• Provide premier customer service by working with various groups for billing, message and issue resolutions
• Develop your knowledge of AT&T products, services and practices while mentoring and training others
• Advance your skillset by working in one or more of the multiple queues over various customer contact channels

Key Competencies and Skills:
• English proficiency; ability to read, write and speak English
• PC literacy - Proficiency with PC operation, data entry and MS office products
• Experience in a credit and collections role, preferably in a call center environment
• Customer-orientated with a passion for people and resolving customer service issues
• Strong people skills, with a talent for communicating in an empathetic and engaging way
• Strong interest in technology as well as the ability to adapt to changing business needs, industry trends and learn new products and services
• Dynamic learner, maintaining positive energy and adaptable to different tasks, schedules, and environments
• Ability to work from Monday to Sunday with two days off during the week. From 6 am to 11 pm as window of service.

Education and Qualifications:
• High School completion preferred, but not required
• Experience in customer facing work, including public contact work, complaint handling, sales, general service industries and/or collections work

Additional Information:
What's in it for you? Start with the paycheck, our monthly compensation package is MXN$19,452.00

Base Salary: MXN$15,000.00 (48 hr week)
• Grocery voucher ($1,237.00 every 14 days)
• Restaurant voucher ($989.00 every 14 days)

Plus, you’ll be eligible for some awesome perks like:
•50% discount in 5 AT&T wireless lines
•Three personal days in addition to vacation time
•Life insurance and benefits exceeding Mexican labor laws
•Onsite medical care
•Paid training from first day (including benefits)
•Direct employment with AT&T (no outsourcing)
Job ID 153140
Date posted 07/12/2018

Perks

  • Time off

    Take three personal days off, in addition to vacation time.

  • Restaurant and Grocer vouchers

    You'll get vouchers for groceries and local restaurants.

  • Life insurance

    Get covered with benefits that go above and beyond labor law standards.

  • Exclusive discounts

    Get 50% off five AT&T wireless lines.

  • Full-paid training

    Learn the skills you need to succeed – and get paid doing it.

  • Direct employment with AT&T

    Work for a global leader that supports you.

Applicant Experience

Want to know what to expect? Here’s a breakdown of the typical application process.

  • Your experience can take between 4 – 5 weeks depending on location and time of year.
  • You may have to pass an assessment before moving on to the next step.
  • If you don’t pass on your first attempt, you’ll be eligible to retake your assessments after 6 months.
  • Phone prescreening

  • Staffing interview

  • Assessments

  • Manager interview

  • Background check and hire documents vallidation (2 or 3 weeks)

  • Job offer

  • Contract signature

  • Congratulations and welcome to AT&T!

VidaEnATT

This isn’t just another job. This is #VidaEnATT. We’re creating what’s next — and having an awesome time doing it.

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