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Bilingual Collections & Customer Service Representative

Mexico City, Mexico

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support

Join us and find endless ways to connect to our customers while moving the world forward.

Credit & Collections

Headset

As a Representative in a Credit & Collections Call Center, you’ll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need – while also delivering a best-in-class experience.

Sales

Headset

As a Representative in a Sales Call Center, you’ll take the lead at the front-line of our company by identifying sales opportunities and offering customized solutions — all while providing excellent service for millions of customers. Your expert recommendations will ensure customers get the most out of the technology they love.

Technology Support

Headset

As a Representative in a Technology Support Call Center, you’ll know your way around the technical landscape. Get ready to deliver best-in-class service while helping customers get the most out of the technology they love. A positive attitude and a desire to stay up-to-date on the latest devices and technology will prepare you to provide innovative solutions to meet customer’s needs.

Credit & Collections Representative

Sales

Technology Support

Credit & Collections

Protect the company's assets with a team that values your integrity.

Call Center

Be the voice of a global company and put your customer service skills to work. You'll get the chance to provide excellent customer service as part of a worldwide team and gain access to endless possibilities for your career.

Female employee holding cellphone while smiling

You Are

  • Calm under pressure
  • Have a solution-oriented mindset
  • Tech savvy and open to learning about new tech
  • A clear and effective communicator
  • Able to maintain a positive mindset under pressure
Male employee with headset on and smiling

You're
Ready To

  • Attend 6-8 weeks of paid, full-time training
  • Be flexible with schedule based on business demand
  • Promote and sell AT&T products and services with enthusiasm and persuasion
  • Always put customers first
Male employee with headset on looking at a smartphone

You'll Bring

  • Advanced English and Spanish fluency to interact with customers across the U.S.
  • A high school diploma or have earned your GED
  • At least one year of relevant work experience
  • Familiarity with Windows computers and applications
Female employee with headset on and smiling

You Are

Male employee with headset on and smiling

You're Ready To

Male employee with headset on looking at a smartphone

You'll Bring

Job Description:

What you’ll do:

  • Have effective communication and negotiation skills, being able to overcome objections and find solutions.
  • Achieve collection goals by providing customer service and then secure collecting as much as possible, as soon as possible as human as possible.
  • Effective win - win negotiation on overdue account payments
  • General billing support to clarify doubts, orders and complaints regarding overdue payments or fees
  • Listen, respond, and resolve consistently on every call throughout your shift.
  • Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.

What you’ll bring:

  • Available to be selected now and schedule your START DATE on July 1st 2024!
  • Advanced Conversational English to converse seamlessly with U.S. customers.
  • Personal Computer experience with Microsoft Windows and Office.
  • Previous experience in customer care, billing, collections, or similar roles is highly desired.
  • Ability to train/work 40 hours per week during operation hours from 7:00 am to 9:15 pm CST, Monday to Friday (considering Daylight Saving Time & Holidays) - WEEKENDS OFF
  • Ability to work in the office 100% of the time 

Changing the speed of business comes with many rewards –starting with your paycheck:

  • Monthly Base Salary: MXN$18,225 (before Taxes)
  • Monthly Grocery vouchers MXN $1,519 every 14 days
  • Monthly Restaurant vouchers MXN $1,216 every 14 days

Once you’re a part of the team, you’ll gain some amazing perks and benefits including:

  • Life Insurance
  • Vacation days, plus three personal days, onsite medical and more.
  • 50% discount on five lines of AT&T Wireless service.
  • Paid starting from your first day of training, including some benefits like meal and grocery vouchers.      
  • Training Payment & Expectations
  • Full payment and benefits start since your day-1-training. You will be required to attend 100% of your Training at the Office (between 1-3 months). During your 90 days trial period you will not be authorized to request vacation or personal days off.

Work From Home?
This is not a Work from Home role.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you! 

Your future is calling. Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Naucalpan De Juarez, Estado de Mexico, Mexico

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.



Job ID R-23248-2 Date posted 05/21/2024
Apply Now

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Take three personal days off, in addition to vacation time.

Time Off

Medical
Service

Complimentary rides are available to help you get to work.

Transportation

Get 50% off five AT&T wireless lines.

Exclusive
Discounts

Get covered with benefits that go above and beyond labor law standards.

Life Insurance

Learn the skills you need to succeed — and get paid doing it.

Full-paid
Training

We partner with two nurseries so you have one less thing to worry about.

Child Care
Discounts

Work for a global leader that supports you.

Direct
Employment
with AT&T

Applicant Experience

  • Status updates

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    Stay updated on your status. Timing varies, so log in to see where we are.

  • Check email

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    Check your email regularly for any follow-ups.

  • Pass assessment

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    You may have to pass an assessment before moving on to the next step.

  • First attempt

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    If you don’t pass any portion of your assessments or interviews on the first attempt, you’ll be eligible to apply again in 6 months.

  • Interview

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    Your interview may be online or in person — we’ll let you know what to expect. Make sure you’re punctual, have a strong connection, and dress professionally.

One

Review this page and make sure this role is what you would expect.

Two

Complete online application.

Three

Interview with a Staffing Manager and complete initial skill assessment.

Four

Interview with a Hiring Manager and complete a call simulation and skill validation.

Five

Begin pre-employment onboarding with a background check, English assessment and supplying required hiring documents.

Six

Sign your contract.

Frequently Asked Questions

To qualify, you’ll need to have advanced English language fluency, being able to hold a business conversation with native English speakers. This position requires an English fluency assessment during the hiring process.

Once you’ve been selected, it takes an average of three weeks to be onboarded.

If hired, you´ll first attend a mandatory training class (fully paid) that may include time spent training at the office and at home. If you train and work at home, AT&T will provide the necessary equipment and you will need to have a suitable workspace with stable internet connection and cell phone signal.

This is not a Work From Home role. This job will require to you work in our offices starting on your first day of training, and you will need to confirm your availability to work on site during the interview process. We do not currently offer remote or hybrid job opportunities.

Our centers operate Monday through Saturday, from 7 a.m. to 9:15 p.m. Your work schedule may be any time during operating hours and will include two days off each week.

This position requires you to be available to work any shift during the call center operating hours, including Saturdays and holidays.

Schedules are based on performance and seniority. Starting out you will be on the late shift (possibly up to six months), working every weekend.

Absolutely – with benefits too.

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The values we live by.

  • Live True

    Do the right thing, no compromise.

  • Think Big

    Innovate and get there first.

  • Pursue Excellence

    In everything, every time.

  • Make a Difference

    Impact your world.

  • Stand for Equality

    Speak with your actions.

  • Be There

    When customers & colleagues need you most.

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