Bilingual Business Sales & Service Representative at AT&T in Mexico City
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Bilingual Business Sales & Service Representative

Mexico

Overview

Whether they’re speaking Spanish or English, we want our customers to get the most out of every service and product we have to offer. You’ll take the lead at the front-line of our company identifying sales opportunities and offering customized solutions – all while providing excellent service for millions of new and existing customers.

Skills

  • Advanced Bilingual Spanish and English talents

    Interact seamlessly with business and consumer customers all across the U.S. with advanced English fluency and comprehension.

  • Sales experience and confidence

    Your experience upselling, cross-selling and connecting customers with new sales opportunities will be key to success.

  • Experience working with computers

    Research accounts, products and services, while being able to work independently using a Windows-based PC.

  • Relationship-building skills

    Retain customers and create new sales opportunities by building rapport through incoming phone calls.

Salary

MXN$: $13,129 PER
MONTH

Overall compensation includes $13,129 MXN, plus vouchers and is dependent on role and work shift. Up to $8,440 MXN monthly bonus available when you meet sales and service targets.

AT&T reserves the right to terminate or amend any and all benefits plans at any time, for any reason, and AT&T employee participation in the plan is neither a contract nor a guarantee of future employment.

Perks

  • Time off

    Take three personal days off, in addition to vacation time.

  • Life insurance

    Get covered with benefits that go above and beyond labor law standards.

  • Medical service

    It’s easier than ever to take care of yourself with on-site support.

  • Full-paid training

    Learn the skills you need to succeed – and get paid doing it.

  • Transportation

    Complimentary rides are available to help you get to work.

  • Child care discounts

    We partner with two nurseries so you have one less thing to worry about.

  • Exclusive discounts

    Get 50% off five AT&T wireless lines.

  • Direct employment with AT&T

    Work for a global leader that supports you.

Frequently Asked Questions

  • What level of English fluency is required for this role?

    To qualify, you’ll need to have advanced English language fluency, being able to hold a business conversation with native English speakers. This position requires an English fluency assessment during the hiring process.

  • How long does the hiring process take?

    Once you’ve been selected, it takes an average of three weeks to be onboarded.

  • When will training take place?

    If hired, you’ll first attend a mandatory training class for an average of 7 weeks, Monday-Saturday, 8am to 5:30pm. You’ll have the option of taking the training from home with the right work environment – a stable internet connection, mobile phone signal, and a quiet space to work from.

  • Is this a Work From Home job?

    During the current public health situation, employees with a stable home work environment are able to complete all training and work remotely. Requirements include a 20 Mbps internet connection, a consistent mobile phone signal, and a quiet, suitable space where you can set up company provided equipment and take customer calls. All employees that are not able to meet these requirements or have any lapse in services will need to immediately report to your assigned work location.

Bilingual Business Sales & Service Representative

Mexico

Meet business needs by providing customer service and then cross-selling assigned products such as satellite TV, mobility, and Broadband Internet, while providing solutions and services to businesses. Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience.  Interacting with customers demonstrating the highest degree of courtesy and professionalism to resolve issues, providing service/support. Serving as a Trusted Advisor to provide on matters such as billing, orders, complaints, and/or other customer requests.  Applying customer relationship and/or sales techniques to recommend and/or sell a variety of AT&T products or services to meet customers' needs.

- Provide customer service and billing support, solve any issue related with a customer´s account. Adding new lines or services to accounts to help customer´s business grow

- Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer´s needs beyond just the resolution of the issue.

- Find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion etc.). Use your resources to ensure complete resolution.

- Products offered, mainly Broadband Internet, TV service (DIRECTV), landline, email, different packages and other AT&T products, Mobility for businesses.

- Type of sales: Upgrades, package change, adding new services, plan change


Qualified candidates must meet the following requirements for the position: 

  • Previous work in any kind of sales is needed
  • Advanced English proficiency to communicate effectively
  • Experience using a personal computer and Microsoft Office products is a must
  • Schedule flexibility: Our centers operate Monday through Sunday from 7am to 9.15pm.  Your work schedule may be any time during operating hours and will provide two days off each week.

What’s in it for you?  Start with the paycheck, our monthly compensation package is:

  • Base Salary: MXN$13,129 (40 hrs. p/week)
  • Sales based bonus up to MXN $8,000 monthly  
  • Grocery voucher MXN $2,680
  • Restaurant voucher MXN $1,761

In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:

  • 50% discount on five lines of AT&T Wireless service.
  • Vacation days, plus three personal days, life insurance, onsite medical and more.
  • Paid starting from your first day of training, including benefits.
  • Daycare discounts with participating child care centers.
  • Work from Home Support Allowance.

Your health and safety are a top priority.  All interviews are being conducted virtually, and all employees may be required to work/train from our office location or remotely, depending on the needs of the business.  AT&T will provide the necessary equipment and you will need to provide a suitable work space with stable internet connection and cell phone signal. 

As a result of COVID-19 Contingency circumstances, we are requesting our candidates to confirm their availability to train/work remotely. AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal. This is a TEMPORARY measure, once the health authorities confirm the contingency measures changes, you should be available to work at our office location based on business unit needs. The change to permanent telework, in its case, will be in accordance with applicable Legal Regulations.

Ready to take our service to the next level? Apply today.


Job ID 2118161I
Date posted 03/30/2021
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