Analyst - Finance Transactions Ops at AT&T Careers - AT&T Careers
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Analyst - Finance Transactions Ops

Mexico City, Mexico City, Mexico

Analyzes call center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation
Participates and produces the analysis, auditing, reconciling and resolving employee payroll activities, employee job movement, compensation, and all other matters affecting personnel movement
Analyze, identify and execute complex transactions in varied systems and tools.

Roles and Responsibilities:

Use data analytics and process knowledge to identify quality gaps and deficiencies and recommend corrective action via automation or process controls and improvements. Manage to established targets, report results, and ensure policy compliance. Interface with internal business clients and external customers. Ensures customer service needs are met by coordinating and adjusting the call volume in a timely manner. Utilizes call volume reports and coordinates and completes capacity planning within the call center.

Key Competencies and Skills:

2-3 professional experience, understanding of finance ops (billing, accounts payable/ receivables etc) are considered a big plus for the candidate.

Education and Qualifications:

- 2-3 years of financial experience - Bachelor Degree - Advanced English

Additional Information:

Job Offer will be determined according to each candidate´s experience, tenure and skills. It may be different from current employees occupying same position. Requirements for internal candidates: • BPS results for the past 6 months • Perfect Attendance • Show commitment to Compliance: i.e. SPFT / Completed Audits / Audits compliance • No ”Limited” Rate on the last Appraisal results • No COBC / Integrity issues in the last 12 months • At least 6 months in current position • Not to be currently applying for any other position
Job ID 1910876-I Date posted 08/13/2019



Very good work - life balance


Currently none so far ..

Current Employee - Network Engineer
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