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Fraud Analyst - Bilingual Spanish

Mesa, Arizona

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Be the face of our brand in your community.

"Being able to interact with customers who do not speak English has truly developed me not only as a leader, but as the face of AT&T within the Hispanic community."

Manny — Bilingual Retail Sales Consultant

Bilingual Retail Sales Consultant

Use your language skills to create meaningful connections with our customers — and provide them with the products and services they need.

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Skills Profile

  • Laptop and mobile phone

    An understanding
    of technology

  • Handshake

    Strong customer
    service skills

  • Human head with cog wheel

    Creative thinking

  • Chart with plotted path

    The ability to
    problem solve
    on the spot

  • Person with plus symbol

    A willingness
    to learn

  • Arrow going in circular motion with lightning bolt in middle

    Resourcefulness

Why AT&T

This isn't your average Retail gig. This is a foot in the door with a major, innovative company.

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Experience the hottest tech

You already know some of the devices we sell. And as tech keeps improving, we’ll help you constantly upgrade your skill set so you can comfortably represent us as a leader in the space.

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Accelerate your
career growth

This can be your first step in moving onward and upward with us. Take on some of the biggest challenges to build the best version of your career.

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Earn excellent pay

Our Retail roles pay more than most other stores (feel free to check). Plus, you’ll be eligible for awesome benefits — like 401(k) matching, paid time off and tuition reimbursement.

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Experience the
hottest tech

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Accelerate your
career growth

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Earn
excellent pay

Job Overview

Job Description:

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! 

This job reports to our 1355 West University Drive, Mesa, AZ 85201 location. If considered, you must be able to report to this location.

Take the lead at the frontline of our company as a Fraud Analyst. This is your opportunity to make an impact with AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience. As a Fraud Analyst you’ll investigate fraud alerts on residence and business customers through inbound and outbound telephone calls, correspondence, and various computer systems. You’ll make decisions on suspending, permanently disconnecting service, and issuing credits based on fraudulent activity. You’ll update various databases and systems with information associated with fraud as well as coordinate with departments regarding fraudulent activity, reestablishment of service and verification of legitimate customer usage. You will serve as a point of contact for law enforcement agencies and legal entities related to the fulfillment of subpoenas and court orders.

Additional responsibilities:

- Receives calls from customers and other departments regarding fraud activity. - Makes decisions regarding fraud disconnects, fraud credits, and coordinates with Credit & Collections on accounts with fraudulent activity.

- Provides 24 hour on call support for law enforcement in emergency situations. - Assists internal security in investigating suspect fraudulent activity.

- Performs other clerical functions. Sorts and/or files documents. May create filing systems or use electronic systems.

- Coordinates with other Carriers on shared fraud information.

- Gathers and compile data for reports or documents as requested.

- Performs credit investigations.

- Works independently with little supervision What’s in it for you? We'll provide you paid training so you can hit the ground running. Along with a competitive compensation package and an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off.

Rounding out these benefits and perks we also provide 50% employee discount on:

- Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories

- AT&T Internet (Fiber where available)

- AT&T phone & AT&T wireless home phone Career possibilities are limitless with AT&T.

Ready to join #LifeAtATT? Apply today! #connectourcustomers

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws . Investigates fraud alerts on residence and business customers through inbound and outbound telephone contact, correspondence, and various computer systems. Makes decisions on suspending, permanently disconnecting service, and issuing credits based on fraudulent activity. Updates various databases and systems with information associated with fraud. Coordinates with departments regarding fraudulent activity, reestablishment of service and verification of legitimate customer usage. Serves as point of contact for law enforcement agencies and legal entities related to the fulfillment of subpoenas and court orders. Performs other duties as assigned by management.

GENERAL DUTIES The essential functions listed below are representative of duties performed by this job title.

Duties generally include but are not limited to the following:

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:

- Investigates fraud alerts using a personal computer (PC) and other computer systems.

- Receives calls from customers and other departments regarding fraud activity. - Updates various databases in connection with investigation of fraudulent alerts.

- Makes decisions regarding fraud disconnects, fraud credits, and coordinates with Credit & Collections on accounts with fraudulent activity.

- Interfaces with law enforcement agencies and other legal entities to fulfill subpoenas and court orders.

- Provides 24 hour on call support for law enforcement in emergency situations. - Assists internal security in investigating suspect fraudulent activity.

- Works independently with little supervision.

- Performs other clerical functions.

ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:

- Sorts and/or files documents. May create filing systems or use electronic systems.

- Coordinates with other Carriers on shared fraud information.

- Gather and compile data for reports or documents as requested.

- Distribute information and enters data into computer or company operating system.

- Performs credit investigations.

- May be required to wear a headset.

- Uses various computer systems and databases.

Weekly Hours:

40

Time Type:

Regular

Location:

Mesa, Arizona

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.



Job ID R-23725 Date posted 05/21/2024
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

Wellness resources and incentives to help you prioritize your health and wellbeing and be your best self inside and outside of work.

Total Wellbeing

Applying?
Here’s what to expect.

  • Status updates

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  • Check email

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    Check your email regularly for any follow-ups.

  • Interview

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    Your interview may be online. Make sure you have a strong connection and dress professionally.

One

Complete the online application.

Two

Participate in a Virtual Job Tryout

Three

Interview – check your email for updates

Four

Conduct any follow-up interviews

Five

Receive a conditional job offer

Six

Complete the background check

Seven

Congratulations and welcome to AT&T!

Life as a
Retail
Sales
Consultant

Ready to be the face of our Brand (and create meaningful connections)?
That’s a great start, but there is so much more you need to know.

Learn more

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