Help Desk Tech Lead - NOC (Government) at AT&T Careers - AT&T Careers
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Help Desk Tech Lead - NOC (Government)

Melbourne, Florida

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AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Intelligence Community. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

For the DIA Directorate of Science and Technology (DS&T), the Advanced Technology Integration Program (ATIP) provides IT managed services for Special Access Program (SAP) systems supporting activities to enable DIA's sensitive technical collection.

AT&T has an opening for a NOC/Help Desk Tech Lead for the ATIP systems in providing managed IT support of SAP-IT systems for high-priority defense intelligence collection needs and develop and field advanced technical collection capabilities and systems that leverage emerging methods, phenomenologies, and technologies.

Job Duties/Responsibilities:
  • Serve as the senior Tier-2 Lead of the NOC analysts on a shift. Tier 1 and Tier 2 analysts will play similar and complimentary roles in troubleshooting and accurately routing information regarding outages and issues to appropriate resources for resolution.
  • Support 8x5 manning of the help desk.
  • Respond to user issues and trouble tickets.
  • Solve Tier 1 and Tier 2 issues.
  • Forward issues to appropriate O&M and R&D administrators and engineers for prioritization by the Incident Manager via the ticketing system.
Required Clearance:
Mandatory Security Clearance Requirement: TS/SCI with Polygraph (#polygraph)

Required Qualifications:
  • Tier-2 NOC Experience
  • Skills commensurate with the duties and responsibilities.
  • A Bachelor’s Degree from an accredited institute in an area applicable to this position and two (2) years of relevant experience
  • An additional four (4) years of relevant experience may be substituted for the bachelor’s degree
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V



Job ID 2016194 Date posted 06/24/2020

AT&T a good place to be

Pros

I believe in AT&T and know they are at the edge of technology. The company believes in their people and offers all kinds of training to enable us to take on new jobs and to stay at the front of technology. The software defined network which we are building is the newest technology and AT&T has been involved since early 2000s. You have a great deal of autonomy at AT&T as long as you get the job done. You have the ability to do different jobs and to be challenged at all times.

Cons

I really have little negative to say about AT&T I have worked here for 35 years on March 23rd of 2016.

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