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VTC Operator-Full Performance (Government)

McLean, Virginia

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AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Intelligence Community. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission

Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.

AT&T has an opening for a VTC Operator to support the Video Operations Center in providing Tier 1 service to customer users.

Description of Job Duties/Responsibilities:

  • Serve as the interface with the customer for all aspects of video operations. 
  • Assist customers with the establishment of video teleconferences as well as perform first tier troubleshooting with VTC issues that may arise. 
  • Configure, operate, maintain, and troubleshoot Tandberg/Cisco & Polycom systems for video teleconferencing & multi-point meetings in classified and unclassified environments.
  • Manage and operate Cisco & Polycom MCUs, Cisco VCS Controllers, Expressways, and Gatekeepers.
  • Respond to customer issues courteously and efficiently. 

Part 5. Required Clearance:  TS/SCI with polygraph. (#ts/sci) (#polygraph)       

Required Qualifications/Certifications:  Candidate must have a total of 7 years of applicable experience. The experience can be a combination of degree and relevant work history. This can be a High School degree and 7 years of relevant work history OR an Associate’s and 5 years, a Bachelors’ and 3 years, a Masters and 1 year or a PhD and 0 years of relevant work history.

*AT&T has a mandatory COVID Vaccine policy. The customer related to this position requires vaccination to go on site.

Desired Qualifications/Certifications:

Polycom, Tandberg, Cisco VTC Gateways, AMX, CompTIA A+, Security+

Ready to join our team? Apply today!





Job ID 2171718 Date posted 11/23/2021
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